Cofresi Palm Beach & Spa Resort All Inclusive

Avoid this place. 6 days without hot water; the water flowing at 24 degrees.

Never fall into the trap of paying for membership in this chain because I was scammed at the Puerto Plata branch. After paying $9,000 for said membership, it turned out to be more expensive than booking accommodations online without a membership. Be very careful.

Over 80% of the facilities are reserved for members and VIPs. They only know how to sell memberships ($32,000 for a 45-year membership, $6,000 for a 15-year membership). Membership isn't free; it's just a slightly lower price. They have no idea how to provide quality service to attract members. There was no hot water for showers during my week-long stay, and the Wi-Fi signal was extremely unstable with no one addressing the issue. My friend also found many ants in his room. The facilities were outdated; I couldn't even open the door to my room at midnight. VIP areas were everywhere. My friend sat on a sofa in the lobby outside the casino for a while, and someone immediately came and chased him away, saying it was a VIP area. The swimming pool wasn't cleaned regularly, and there was a rotten smell in the air around the beach. The restaurant had plenty of empty seats every day, but they told us there were no seats available and reservations weren't possible. The buffet was neither special nor of any quality. The hotel, which comprised several sections and was quite large, gave me the same impression throughout. The management or operators lacked a broad vision and were very petty. Looking at other guests' recent reviews, almost all of them are negative. I hope the responsible travel agency will stop recommending this hotel. Over 80% of the facilities are reserved for members and VIPs. They only know how to sell memberships ($32,000 for a 45-year membership, $6,000 for a 15-year membership). Membership isn't free; it's just slightly cheaper. They have no idea how to offer quality service to attract members. There was no hot water for the showers during my week-long stay, and the Wi-Fi signal was extremely unreliable, and no one fixed the problem. My friend also found a lot of ants in his room. The facilities were outdated; I couldn't even open my room door at midnight. There were VIP areas everywhere. My friend sat for a while on a sofa in the lobby, outside the casino, and someone immediately came and kicked him out, saying it was a VIP area. The pool wasn't cleaned regularly, and there was a rotten smell on the beach. The restaurant had many empty seats every day, but we were told there were none available and that reservations weren't possible. The buffet was nothing special or of any quality. The hotel, which consisted of several sections and was quite large, gave me the same impression in all of them. The management or operators lacked a broad vision and were very stingy. Reading recent reviews from other guests, almost all of them are negative. I hope the responsible travel agency stops recommending this hotel.