Comfort Inn & Suites Southwest Fwy at Westpark

Outrageous rip-off. Old room, bad smell, and worst of all, infested with cockroaches. They moved us to another room two floors up, and it was even worse! Cockroaches everywhere. Reading the reviews, I realized the problem has been going on for months, they haven't fixed it, and they continue to deceive and surprise those who book with them. Their manager doesn't respond. They don't take responsibility, and they don't solve anything. They stole four nights from me without giving me the refund I was owed. There was never any response. Abusive people. I don't know how they can continue operating under those conditions. A scam. I hope what they didn't refund me is enough for several cans of insecticide before the cockroaches drive even the employees out of the place!

I wonder whom are the idiots that give this place any start? Paid ppl out of state that never visited? 0 Stars: Absolute Health Hazard – Fled at 3 AM! RUN. DO NOT STAY HERE. This is the worst "hotel" experience of my life, and I wouldn't wish it on my worst enemy. This location is an active health hazard and a disgrace to the Comfort Inn name. We checked in at 7:00 PM and were immediately assaulted by the air quality. The room was thick with a putrid, offensive smell that was barely—and sickeningly—covered by the heavy scent of bleach. The structural issues were immediately apparent: we found broken doors, large patches of peeling paint, and a bathroom that was a genuine biohazard. The shower was a monument to neglect, visibly coated in heavy rust and black mold. The bedding was the final, nauseating straw. The mattress was visibly stained with pee and what appeared to be cum stains, and it emanated an overpowering, sickening body odor—the kind of smell associated with a working person who hasn’t showered for weeks. Worse still, we quickly realized we were not alone. Roaches were openly roaming the room, skittering across the bathroom counter, and most horrifyingly, we found them crawling on the bed. It was impossible to sleep or even sit down in that environment. My anxiety reached a peak around 3:00 AM, amplified by the general feeling of unsafety, as the hotel appeared to be under some sort of lockdown when we first arrived. We went to the front desk seeking a full refund for the paid stay. Derek, the night clerk, was shockingly unhelpful and indifferent to the blatant problems. He refused to process any refund, coldly instructing us to wait until 6:00 AM when the manager would arrive. We immediately booked a room at the Sonesta Hotel in the Galleria and evacuated this toxic, unsafe location. This establishment is not fit for human habitation. See the pictures of this health hazard and avoid this place at all costs. The fact that they allow guests to sleep among roaches on stained mattresses is beyond appalling. I had left the horror place and moved to Sonesta at the galleria, at 4 am!

Rooms are dirty and old smelly carpet.