Comfort Suites Columbus West- Hilliard

I came to this hotel to spend New Year’s. I initially booked one night. On Thursday morning, I went downstairs to extend my stay. There was no one at the front desk, and I waited about 3–5 minutes before tapping the desk. A male employee then came out and responded with “what?” He appeared extremely slow, tired, and not fully attentive. I asked him to help me add more nights to my stay. He slowly sat down, mentioned his computer was slow, and eventually said he had added the extra nights. He never asked for my card or processed payment, which confused me, but I assumed everything was taken care of and left for the day. Later that same day, a manager and another employee knocked on my door very loudly and aggressively, demanding that we leave. She did not ask if we had extended or paid for additional nights. I tried to explain that I had come down earlier and that one of their employees helped me extend my stay, but she insisted that I had not. She was angry and aggressive. To avoid further conflict, I agreed to go downstairs and pay, which I did. Later that day, the key cards they gave me stopped working. I went downstairs to let an employee know, and she immediately blamed me, saying it was probably because I put the card near my phone or in my purse. I told her I had not. She continued to give me an attitude, reprogrammed the card, and gave it back. When I returned upstairs, the card still did not work. At that point, I asked my friend to go downstairs because I could not deal with the attitude anymore. My friend and employee then came upstairs and aggressively opened the door for us. Overall, the service at this hotel was very poor. Most of the employees were unfriendly, dismissive, and aggressive. However, I do want to acknowledge two employees who were kind and professional. Ashley, who checked me in on the first night, was incredibly sweet, friendly, and welcoming. She truly stood out. I also want to thank the gentleman who worked Sunday night (I didn’t catch his name), as he was also very friendly and kind. Ashley, I’m truly sorry for your loss. I hope you had a peaceful New Year, and I wish you strength and blessings. Thank you for your kindness and professionalism.

First, the person who was behind the checkin counter was not an employee of the hotel. He had to call someone else to find our any information on how to check me in. When we got to the room, the toilet was plugged up. The guy at front desk …

Clean and nice employees