Contempra Inn

If I could give this place half a star I would . We are from out of town and called to ensure we would be ok to leave our bags due to a layover in flight times paid for a day but we would not have even been there through the night. We were told it would be fine BEFORE even moving forward with booking. Upon arrival we were charged for security deposit and then told we would not be able to go into room. Management was super unhelpful there was a African American male who refused to give his name who cursed and threatened patrons in the building Mary the owner who was not even present in the building who had to be called by staff on cellphones and Steven was completely unknowledgeable couldnt answer any of the questions we had and instead place blame on management who again was not present in the building then hid behind the desk and let other Employee insult and kick out guests . DO NOT STAY HERE ! I have video and audio of the interactions posted via social media and I wouldn’t wish this interaction on my worst enemy.

I don't normally write reviews, but I stayed overnight with my partner and was bothered by the happenstance at this inn. Rooms were serviceable; a bit downtrodden (mostly the bathroom), but still clean enough to be comfortable in. However, the problem began around 9pm, where started a constant and loud banging and scraping sound, as though another room somewhere within the building was being renovated. We tried to ignore it for a while, but by 11pm it was still going and disturbing any possibility of sleep. My partner got up to ask the front desk what the noise was about, and he was told that they would "check in on it." Hours passed with no word or explanation for the banging, and it did not cease until well after 2am. I enjoyed my stay otherwise, but unfortunately I cannot recommend it unless you are willing to risk losing a night of sleep. (The highway is also very noisy in the morning, but that is not the fault of the inn itself.)

I had a very disappointing experience at this hotel during check-in on February 16. The front desk associate was polite, but the employee supervising her (Steven Phillips), who appeared to be a manager, was extremely rude and unprofessional. When he asked for the second guest’s ID, I simply asked why this was required, since I travel frequently and have never been asked for this before. Instead of explaining the hotel’s policy, he became defensive and made sarcastic comments under his breath. When I addressed the situation, he responded by saying, “I’m just giving you the same energy back,” which was shocking and completely inappropriate. He continued to make negative remarks and handled the situation in a very confrontational and dismissive way. This is not how customers should be treated, especially when they are simply asking a reasonable question. A professional manager should know how to communicate clearly and respectfully. Although the room itself was nice, the customer service was unacceptable. Because of this experience, I will not be returning and cannot recommend this hotel. I hope management takes this feedback seriously and provides proper customer service training to prevent other guests from having a similar experience.