COURTYARD BY MARRIOTT MONTGOMERY

We were booked with a group here for many months ahead. We had 6 rooms reserved/confirmed. We arrived at the hotel and checked in around 5pm....we were told there was an issue with no running water but they were working on it and would be fixed in a few hours. Upon returning after an evening of meetings, our group and several others were told there was no water. They told us we would need to stay at another property. They never called us when they became aware of the problem. So arriving at 10pm we find out we have rooms with no water...no flushing...no baths...nothing. They would not rebook us at a sister marriott property. They photocopied a list of hotels in the area and their phone numbers and told us to call and find one. We were on our own with many others who had booked rooms that night and did not have a habitable room for the evening. Finding group reservations is difficult for 6 rooms at the last minute late at night. I tried to speak with Fola A, the young immature and very disrespectful man who said he was the manager. As a Marriott Gold member and Bonvoy Boundless credit card holder, and regular Marriott customer especially with groups, I expected better for my loyalty than to be ditched at night with a group and no recourse but to fix it myself. I have cancelled all other Marriott groups. I have transferred all my Marriott points to another rewards program. I am closed my Marriott credit card and will NEVER stay or book another group at a Marriott property ever again. I have the man's business card from the hotel. I have the sheet with the hotel numbers they gave us, and I have the keys to my useless room. I've been travelling extensively lately and am just now trying to let you all know what happened. We tried calling the Bonvoy reservations number that night and they would not honor the rate at the Courtyard at another property and last minute was very expensive in Montgomery so we moved to another hotel brand family. They completely dropped the ball. They had a group of 11 people in 6 rooms and you stiffed us at the last minute. NO APOLOGY FROM THE STAFF. No recourse from contacting customer service. SHAME ON MARRIOTT. They've lost a life long customer.

This is by far the worst hotel I have ever stayed in, and I’ve stayed at many Marriott properties over the years. This place is absolutely disgusting and completely unpresentable. The cabinets were broken, there was a hole in the bathroom ceiling, and the hallway carpet looked like it hasn’t been cleaned in years — the whole place smelled terrible. My room was dark, damp, and dirty, with stained sheets, a stained couch, and filthy carpet. There was even mold in the shower, trash bottles under the bed, and the beds themselves were sitting practically on the floor. Nothing about this property reflects the Marriott brand. It’s rundown, unsanitary, and unacceptable. I took photos of everything and honestly wish I had looked at the reviews before booking — this hotel needs a complete overhaul. Do not waste your money here.

Just a not great place, unfortunately. We needed an extra pillow for my daughter. They didn’t have one. My wife wasn’t feeling well and wanted some cold medicine. None in the store. Not sure if it’s the staff just being lazy or if it’s an ownership/management issue but this place isn’t very well run. Not what I’ve come to expect as a frequent Courtyard visitor.