Courtyard by Marriott San Jose South/Morgan Hill

DO NOT STAY HERE! CANCELED MY RESERVATION WITHOUT MY APPROVAL! I booked a reservation for my brother-in-law because he is moving and has nowhere to stay in the in between while waiting for his next spot to open up. I booked online then spoke with Nick and Nicolette initially to get this set up and confirm the information on 1/6 and the morning of 1/7 and they were extremely helpful. When he arrived to check in, he wasn't able to use my card for incidentals. I was already charged for the room because I booked online, so this whole thing is over a $55 charge. They also do not take any prepaid cards or use chime bank, so my brother-in-law did not have another form of payment. When I called to give approval, I was told they would use a credit card authorization form. While waiting for the form I received a call and was told they won't be able to use the form. When I asked if I could have someone else go down to put incidentals on their card, I was told no and that the reservation was being CANCELED. I asked to speak with a supervisor, and the guy told me no that his supervisor was busy. I asked for his name, and he hung up the phone on me, then I called back multiple times and once he finally answered I was told I was being rude, disrespectful and the call had just "dropped". I asked again for his name, and he just said "Don". I doubt that was his actual name and he told me I would not be getting a last name from him. He has a heavy accent, and it is 1/7/2026 12:37PM so whoever is working on this date and time is the person I spoke with. Compared to how Nick and Nicolette were, I am SHOCKED this guy works at the same hotel. I called back to cancel my second reservation and was just told again that I am rude and he said, "Do you want me to charge you?". He threatened to charge me. I am appalled. He is claiming I am extremely rude and disrespectful when I am matching his energy and responses. I have worked at hotels, and I work in HR, and I am extremely disgusted with the behavior I just encountered from this man. He was entitled. I can't believe he even has a job. He has left me in absolute tears. I hope that all calls are recorded for quality assurance because he needs to be fired for the way he handled this whole situation. I am dealing with all of this while at work which I repeated multiple times to him. "Don" has no communication, customer service or conflict resolution skills. I asked him what time he got off of work so I can call and get real help, and he wouldn't tell me because he clearly doesn't want me telling his supervisor everything he had said to me. I have stayed here and had family stay here in the past while visiting, so they also just lost a return customer. My brother-in-law now has nowhere to stay, and we are having to scramble to make other reservations when this has been set in stone. I am 19 weeks pregnant and did not need this added stress on my plate while just trying to book a room for my brother-in-law. I have worked at hotels and stayed at many and have never encountered a situation like this. I will be escalating this further in any way that I can. Our reservation should have never been canceled and this whole interaction should have never happened.

The only problem was that the elevator wasn't working.

Good spot. Clean comfortable beds! Rooms are nice. Hotel overall is quiet and the rooms are well insulated from the hallway noise. They have a nice bar in the lobby and lots of tables and chairs to hang out at. We just stayed overnight, but it was a nice hotel to stay at.