Courtyard Rock Hill

We arrived around 8:00 p.m. and immediately noticed our room was extremely cold (55°F). The thermostat showed the heat was set to 80°F, but the room would not warm up. The heating unit would run for about five minutes and then shut off, and despite repeated attempts, the temperature only increased a degree or two. I called the front desk multiple times with no answer and eventually had to go downstairs in person. The front desk attendant appeared to be working alone and was on a call, which likely explains why the phone wasn’t answered. The front desk staff said maintenance would be notified. Maintenance did come up, checked the thermostat and wall unit, told me I should be good, but if the unit turned off again, turn the thermostat off, then back on. Unfortunately, this did not resolve the issue. The heat continued turning off every few minutes, so I had to switch it off, then back to heat to get the heating unit to run again. By 10:30 p.m. the room was only about 60°F. When I woke up around 4:00 a.m., it had dropped back to 58°F. I did this song and dance again in the morning until we had to leave and got the room up to 64F. We returned later in the afternoon to find the wall thermostat had been removed. The wall unit was running and set to 74°F, and the room was finally comfortable, though there was no communication about the change. That said, there were positives. The room itself was clean, the bed was comfortable with supportive pillows, and the shower had good water pressure. The location is also very convenient — easy to get in and out of, Starbucks across the street, Outback in the same parking lot, and the area felt safe.

Amazing hotel! This is always my first choice when I travel to the area, and I consistently recommend it to colleagues, friends, and family. The location is the perfect blend of a business-friendly atmosphere with a peaceful, warm, and welcoming vibe. Despite all of these great qualities, the biggest wow factor that truly sets this place apart is the staff—most especially the General Manager, Chelsea. She is hospitality at its finest. Not only is Chelsea a genuinely delightful presence herself, but she also leads an exceptional team who consistently put their best foot forward and make every stay feel special.

The staff was nice enough during check in and check out. But the entire building smelled like chlorine and bleach. It gave me and my girlfriend headaches through the night and were unable to sleep. We were told that the pool was perfectly fine to use. And we wore are normal clothes into the pool instead of swim wear. Wearing normal clothes in a pool has never been an issue for us before. We came out of the pool and our clothes were ruined with the high concentration of chlorine. My brothers eyes were irritated, and I had a small burn on the side of my leg. Please avoid this hotel at all costs. Spring for something better