Cove Landmark Pinnacle

We stayed at The Cove on Friday 6th March as part of a surprise birthday trip for my partner. On arrival, the staff were very friendly and check-in was smooth, which gave us a great first impression. Unfortunately, when we entered our apartment we were immediately hit with a very strong and unpleasant smell that resembled a drain or sewage issue. The smell filled the entire apartment and made it very uncomfortable to stay in. We reported this to reception straight away and the concierge came to check the room and agreed that the smell was very unpleasant. Initially we were told there were no other rooms available and that maintenance had already left for the day, meaning the issue wouldn’t be resolved during our stay. Because of this, we decided to book another apartment elsewhere so we could still enjoy the evening. As we were leaving, reception then told us they had found another room for us, which was frustrating as we had already been told the property was fully booked and had already arranged alternative accommodation. The replacement apartment itself was much fresher and didn’t have the same smell, although we did notice stains on the bedding and marks on the towels that looked like makeup, which made us question whether they had been properly cleaned. During the night we also had to contact concierge several times due to loud music coming from a neighbouring apartment, which unfortunately disrupted our sleep. Overall, while the staff were polite and tried to help, the unpleasant smell in the original room, cleanliness concerns, and noise issues meant the stay didn’t live up to expectations — especially as it was meant to be a special birthday trip.

The heating and hot water failed at the beginning of January, and the apartment was already cold because we were given a unit with a broken, open window on the balcony, which, according to the handyman, was known to be beyond repair. Our complaint never received the promised response.

Cove (serviced apartments) in Canary Wharf is located in the Docklands area of London. It is a clean, comfortable, and modern area known for its skyscrapers, waterfront views, and peaceful atmosphere. The location is very convenient, with easy access to the Jubilee Line and Elizabeth Line, making travel around London simple and fast. The area is also surrounded by shops, restaurants, cafés, and riverside walking paths — perfect for both short stays and longer visits.