Crowne Plaza Venice East by IHG

At first, when I walked down the hallway to the room, I was horrified - the carpet had already been through a lot and it would be a good idea to replace it. It was also noticeable in the bathroom, where the equipment no longer worked as it should. The location of the hotel is good for people who like to travel by train, but it is far from restaurants and any entertainment. Overall, we were very satisfied. The breakfasts were excellent, the room was cleaned every day. It would be nice for a 4* hotel if it looked like that.

Room was freezing cold with window open. I asked to change a room, got rejected! My flight was early in the next day. Although this hotel commits to provide free airport shuttle but the Frontdesk guy said our flight would be too early and asked me to call a taxi which will be an unexpected 40 euros cost. I saw his sheet which has a shuttle booked on 3:30am but I didn’t bother to ask. I had to ask for extra cookies (very small and in complimentary). It was very late and we needed to catch the early flight - just want a quick bite and sleep. My daughter was hungry, but the Frontdesk only passed me one piece of that small cookie. He said his manager counts the cookies and if he gives me more, he would be in trouble. What a man unbelievable management! As I got rejected by him again and again, I talked with a maintenance guy, he quickly brought us 4 more to our room. OK… I hope this kind and respectful maintenance guy would not get his trouble because of helping customers and showing a kind gesture for this freezing room!!! BTW: all the time, I did not argue with this unprofessional guy. I indeed offered to buy some of those cookies(if you have audio recording from the Frontdesk camera). BUT STILL GOT REJECTED! meanwhile the room temperature is still freezing cold after closing the window for almost one hour now - written around 12am that night! I can hardly fall asleep in this temperature! Just FYI, I just stayed in this hotel two days ago, the other frontdesk guy called Matteo, who was super nice and very professional. Im very confident all my experience will be different if he works tonight. I’m coming back because of him. I’m not coming back because the frontdesk guy I met tonight. Added: Around 1:30am, I woke up due to the cold! I asked him to adjust the temperature and he said it was set to 27C already and if I want to adjusted it lower! I was freezing! Then he said do you want to change a room! So I want to update here: they do have other rooms available but rejected my initial request to switch a room!!! I could not sleep throughout the night and I’m afraid I caught cold now! Horrible experience. Current time is 3:43am! Added: Final remark from the airport: upon checkout, I found the guy I talked around 1:30am was a different and professional gentleman. He captured the whole story and apologized. I was indeed in cold now (the unfriendly guy who rejected me to switch room, bragged he would not get me sick!). The morning gentleman is just alike Matteo, arranged the shuttle to airport and paid the fees (as described in the website). He made me feel much better. However I would like the management to investigate this incident and checked the camera that I did come back right after I went to my room - to request switching to an appropriate warm room to stay.

Wery good hotel, comfortable room, clean and quiet. The personal is very friendly. Recomand at all