Days Inn by Wyndham Amarillo - Medical Center

Never stay here! Conditions are disgustingly unsanitary! Fecal matter on the floors and smell was overwhelming. Staff is rude and highly unprofessional. Then they charged our credit card for damages despite us not even sizing the room at all. We arrived at this hotel and noticed right away that the floors had not been cleaned. They were sticky and had many stains that were brown and smeared. We were in the pet friendly room and judging by the excessive scratch marks on the door it was clear previous guests must have locked their dogs in the room all day with no choice for the dogs but to relieve themselves directly on the floor. We noticed strange stains on the bedspread and upon closer inspection noticed more small yellow/ brown marks and some small brown specks. I understand this may not indicate the sheets were unwashed but you really should get new sheets once in a while. We took our concerns to the front desk and asked Stephanie for a new room very politely. She immediately had an attitude denying that there was anything wrong with the room, but gave us a new room, whip had two beds instead of the one bed which we had booked. The second room was almost worse. Still some small stains on the bedding but also unmopped floors. The smell of dog poop was overwhelming. We had to leave and get a new hotel room at a new hotel. Definitely would recommend booking at Drury. When I contacted booking they asked days in to refund me the charges and Stephanie declined to refund me even though we did not use the room. I called days in to question why they would not refund and Stephanie then accused me of stealing pillows and accused my dog of damaging the room. I do not have a dog and we brought our own pillows, Stephanie was very unprofessional. She leveled accusations without listening to my concerns at all. Then when we called to ask for names so we could complain to management, she stated that her name was Sabrina. The front desk argued and accused instead of trying to make customers happy. She insisted our dog damaged the room even though we have a cat, which never even entered the room. Days in then proceeded to apply multiple charges to our credit card even though we never stayed the night.

One of the best hotels in town, I will recommend it to anyone looking for a great place to stay. They most definitely keep up with their rooms. with some of the best rates.

Thank you for taking the time to leave us a review. We hope to see you again and have a wonderful day! -The Days Inn Family