Dei Serafini

Warning: Misleading, Uninhabitable, and Unsafe Disliked · The listing photos are completely misleading. I booked a “superior apartment” advertised as having a separate bedroom, living room with sofa, kitchen, and balcony. Instead, I received a one-room studio: a bed in the corner, no sofa, no living room, and a rooftop terrace that was bare, dirty, and unusable. Before arrival, the property asked if I was traveling alone. Given the downgrade I received, this information raises serious questions. The apartment was also uninhabitable due to an overpowering perfume odor. The bedding and room were saturated with artificial fragrance, causing coughing and making it impossible to sleep. I booked for three nights but had to leave after one. Security was inadequate. At 2am, another guest, confused by poor check-in instructions, attempted to use their key on my door and triggered interior lights. While they did not enter, the incident was alarming and highlighted poor safety protocols. I requested to change rooms at 8am and staff initially claimed no other rooms were available. Five hours later, after I had already checked out and booked another hotel, they offered a single night in another room, too late to resolve the issue. They then falsely reported to Booking.com that I had been offered an upgrade, preventing a refund. Avoid this property. Photos are misleading, conditions are unsafe, and management is dishonest.

Despite being well-located, these are small apartments scattered throughout Polignano's historic center. But they have awkward bathrooms, a tiny shower stall with a shower that quickly runs out of hot water. The front door only opens one way, making it difficult to enter with backpacks and suitcases. Very expensive for what they offer. You also have to pay for unsecured parking, located in a vacant lot overgrown with weeds, far from the apartments.

Very nice property and in an excellent location. The owners are really kind and helpful. Excellent breakfast. We will definitely be back.