Delamar West Hartford

We booked Delamar West Hartford just over two years in advance of our wedding date. From the moment we walked in, we fell in love with the incredibly luxurious, upscale environment and immediately knew it would be the perfect setting for our formal, timeless, black-tie winter wedding. While our initial experience had a few bumps, the end result was nothing short of exceptional. Our first point of contact felt a bit cold, and after she left, we were passed between a few different sales coordinators. At the time, we didn’t mind too much since we were booked far in advance and there wasn’t much needed during the early planning stages. However, about eight months before our wedding, we were invited to lunch at Artisan with a new coordinator. While the gesture was lovely, it quickly became apparent that she was unfamiliar with the details of our wedding beyond the date. We found ourselves explaining the timeline, room selections, and pricing, which was uncomfortable and concerning. After continued miscommunication, we knew it was time to escalate our concerns. That decision changed everything. We reached out to Erin, the Director of Catering, who responded promptly and offered to meet with us. Erin listened to every concern, validated our experience, and immediately took ownership of our wedding. From that moment on, about three months before our big day, everything was seamless. Erin ensured that every detail from our 2+ year-old contract was honored and even helped us use leftover funds to add thoughtful upgrades that enhanced our guests’ experience. She was always responsive, reassuring, and completely on top of every detail. She worked flawlessly with our wedding planner and made us feel confident that everything we had spent years planning would come together perfectly. Our tasting about a month before the wedding was another standout moment. That’s when we met Debbie, Charlie, and Hope — an absolutely incredible catering team. Along with Erin, they made us feel less like clients and more like family. We truly felt as though our wedding was their top priority. When wedding weekend arrived, the excellence continued. Friday evening, Erin and Debbie guided us through our rehearsal, followed by a phenomenal dinner in The Copper Room at Artisan. The service was outstanding, the food was delicious, and our guests were blown away by the elegant, romantic ambiance created for our private dinner. Saturday was pure magic. Erin, Debbie, and the entire team worked alongside our planner to create the most beautiful winter wonderland wedding. Erin personally delivered champagne and hot hors d’oeuvres to our suite immediately following the ceremony, and Debbie greeted us with cocktails as we entered the reception. The bar service was excellent, and the food somehow managed to be even better. We served chicken and filet mignon, both of which received rave reviews from our guests all night long. The weekend flew by, and by Sunday morning we found ourselves giving Debbie a tearful goodbye hug — a true testament to how special this team is. Despite a bumpy start, we cannot speak highly enough about Delamar and Artisan West Hartford. The professionalism, care, and heart shown by Erin, Debbie, and the entire team transformed our experience and gave us the wedding of our dreams. We will forever be grateful.

I had a short stay, three days. A fantastic place, all the staff are wonderful. The food at the bar is some of the best I have ever had. Check-in and check-out were immediate. Quiet… overall, one of the best places I have ever stayed.

Thank you! Warm Regards, … More