Demetria Hotel

I visited your restaurant and the food was delicious, the coffee is extremely good!!!

Demetria was the worse decision for our daughter’s wedding. At many levels, we were completely blindsided by their lack of empathy, professionalism or hospitality. Even months before the wedding, months prior we stayed there to try it out. The manager refused to let them see the interior of a suite. We got past that thinking they might be fully booked, etc. Then they would not guarantee her a single bed suite for their wedding week. Claiming it’s “subject to availability upon arrival”. We left wondering if it’s that tough to secure a single bed suite vs. a double bed? It was too late to changes to our website. Upon arrival a week before the wedding, not a single acknowledgment, card, flower anything. I understand it’s not compulsory. But this a boutique hotel a small gesture of kindness would go a long way. Next guest start arriving, chaos breaks. I personally witnessed my best friend being told he is going to “their bungalow property” which is not close by or comparable as they claim. I tried talking to management, no one available. Clerk tells me she “can’t take people out to accommodate our guests”. Folks had booked months before! We were forced to move him to another hotel. My daughters cried at the counter out of anxiety. Expedia had to intervene and even then it was the worse experience. On wedding day, I arrive 6:30 am with the hairstylist. Dark entry, doors locked and no one at the counter. A guest coming down the elevator had to open the door for us. We were signaled up the service stairs, with all the equipment on tow. No help or assistance offered. A empty large dingy dark room. With no outlets, poor lighting. Our original conference room had also been booked apparently. Hairstylist was turned away a moment after we went up by telling him we had not ‘ reserved space’. We made the best effort to keep it together since, we had picked this hotel for our guest. I will not go into many other safety and security issues; including the dark floors that multiple guests almost fell into in main floor restrooms. That said carefully consider other options before you book Demetria. I say that in good faith as the mother of the bride, I felt helpless and mortified.

Fantastic