DOUBLETREE BY HILTON HOTEL MONTGOMERY DOWNTOWN

This was one of the worst hotel stays I’ve had. As soon as we walked in, the floors were dirty and barely looked mopped, with stains everywhere. When we got to the room, it smelled old and moldy. There was hair all over, including on the shower walls. The bed was literally about to come out of the wall, which felt unsafe. The popcorn ceiling was falling apart, and there were stains on both the carpet and the curtains. Even the closet drawers wouldn’t close properly. On top of that, the AC/heat unit was extremely loud and made it very hard to sleep. For a DoubleTree by Hilton, this was extremely disappointing and far below the standard I expected. I would not stay here again.

DoubleTree Downtown Montgomery, you win. This was, without question, the worst hotel experience I’ve had in my adult life. I don’t have high expectations when I travel. I can let a lot go. I expect a clean room, knowledgeable staff, and a safe place to sleep. Unfortunately, this hotel failed on all but possibly the last. We were traveling with our 16-month-old for a family wedding and booked two nights. Prior to arrival, my husband called (on January 9, 2026), to confirm a crib was available. A hotel employee assured him one would be provided. After a six-hour drive, we arrived around 10:10pm with an overtired baby who didn’t sleep a wink on the drive up. While my husband unloaded the car, I took our son upstairs to start bedtime. The room immediately raised concerns: tattered, stained drapes that left residue on my hands, and several dead and alive ladybugs on the ceiling and dresser. Unpleasant, but manageable—until it wasn’t. At 10:30pm, my husband returned to tell me the hotel did not have a crib—at all. Despite confirming earlier by phone with a human, none was available. With Walmart closing at 11pm, he rushed out to buy a Pack ’n Play while I walked laps in the hallway trying to calm the baby. Back in the room, I opened the refrigerator and found an opened, half-eaten pint of ice cream with a spoon still inside. At that point, I had no confidence the room had been properly cleaned. I went to the front desk holding my still-awake child, explained my utter disappointment—trying not to cry, and asked when the general manager would be in. The response was limited to “I don’t know, I apologize,” with no attempt at resolution or assistance. Our baby finally fell asleep at 11:57pm. We didn’t sleep until after 12:30am. He woke up screaming at 6:41am, with a 10am wedding ahead. We packed up and left that morning, fully prepared to lose our money and spend more on another room else where. (We are eternally grateful to the Hampton Inn in Eastchase who treated our situation as urgent, and had a clean room ready two hours before check in so all three of us could get a much needed nap.) In trying to save money by booking the DoubleTree, we ended up spending an extra $70 on a Pack ’n Play, $175+ on another hotel, and forfeiting the second prepaid night. For that cost, we could have stayed somewhere far nicer from the start. The front desk staff was polite, but ineffective. No solutions were offered—no attempt to contact another property, locate a crib elsewhere, or provide any meaningful gesture. My husband emailed the hotel the night of January 9 and was later told an “investigation” was opened. Over a week later, there has been no follow-up. We waited to post this review to allow the hotel to make things right. But, here we are. We learned an expensive lesson on what was supposed to be a quick trip to visit loved ones. Don’t make the same mistake we did.

Very pleasant and helpful staff