DoubleTree by Hilton Livermore CA

Such a great place to stay, staff was amazing I will definitely stay again

Hate to say this but- never staying at this particular Double Tree again. As a Hilton Gold Member who travels nationwide as a truck driver, I’ve always chosen Hilton because of its reliable service and genuine hospitality. Unfortunately, my recent check-in experience at this location didn’t meet those standards. After a 20-hour drive, I arrived hoping for a smooth and welcoming check-in. I had already texted the front office earlier that morning and received a very kind, professional response confirming that rooms were available for early check-in from a gentleman named Dyrell. However, when I arrived, the front desk associate ,brown curly hair female, who was working the front desk around 11am. 10/28/25, who assisted me was noticeably unwelcoming , she didn’t smile, avoided eye contact, and her tone and body language came across as irritated and dismissive. I tried my hardest to create a better “vibe” but she was just not giving any effort. What was the weirdest thing was how she gave off a demeanor like I was lying to her about texting through hilton honors! I had to over explain & pull out my phone to show her the text messages and she had the audacity to not fully look at my phone, still with the”you’re lying” tone & attitude- just very dismissive, disrespectful and rude. For a brand built on hospitality, that kind of demeanor sets a negative tone for tired guests who have been on the road for long hours.FYI- I came in with a smile and happy to be there so I know I didn’t give her any reason to be rude towards me. I strongly recommend that management provide additional customer service and hospitality training for front this particular front desk staff, especially in areas like communication, empathy, and first impressions. Even a brief moment of kindness can completely change a guest’s experience after a long journey. The front desk sets the standard for the entire hotel, and guests should always feel valued and respected from the moment they walk in. I’m leaving this feedback in hopes that it helps improve team awareness and ensures that every traveler, especially those arriving exhausted after long hours, receives the level of warmth and professionalism Hilton is known for. We checked out after a few hours rest and just checked into another hotel. Checking this hotel off my return list.

When I was waiting at checkin there are no staff over there! I was waiting for about 10 mins. None of the staff are nice only housekeepers are saying hi to clients…. Sorry to say that but yes! In my room there are many bugs in bathroom! As I’m gold member with hiltons honors! The only good thing is cookies!