ECO ALCALA SUITES

Very comfortable hotel, close to Burger King and KFC, ideal for families. We stayed from the 24th to the 26th and everything went well. It's near the Ciudad Lineal station, which provides access to Gran Via. The hotel staff was excellent; they arranged a taxi with a child seat for me to go to the airport on my return home. I 100% RECOMMEND it!

The family room isn't bad. It's spacious, has a microwave, a sofa, a small table... the bed is downstairs, and the other two beds are upstairs. As soon as we arrived, I didn't appreciate a comment from the receptionist. He said it jokingly, but you have to know what kind of jokes to make and who to make them with. We arrived at 11 pm, exhausted with three children under six. We just wanted to get in and rest. He asked me for a deposit slip (like in all hotels in case of damage), and made a comment along the lines of, "This is in case, with how tired you are, the kids decide to throw a party and wreck the room, because then all your expenses will be charged." I told him I'd never had problems like that in any hotel. I didn't find it funny at all. It wasn't the right time, and it certainly wasn't appropriate. When we went up to the room, well, it looked spacious and comfortable, but the floorboards creaked the entire time. The bathroom door didn't have a lock. The bathtub drain was clogged with hair, and of course, you turned on the water, and in 5 seconds, it overflowed. The grout around the bathtub was full of mold. There were 5 of us. There were 2 tiny bottles of shampoo. The hot water... how funny. It's a hot water dispenser. As soon as we bathed the children, we had to shower with cold water. It was hilarious in the middle of December. At night you can hear EVERYTHING: the adjoining rooms, the elevator, the hallway, the woodwork, everything. It's absolutely awful for sleeping. The TV had to be configured because it didn't even have any preset channels. When I was leaving, I was in a hurry because I had an exam in Alcobendas and was short on time. I asked for the bill, and while she was printing it, the receptionist started talking to another guest, telling her that they hadn't been able to process the room payment, and so on. I apologized, but I was in a hurry. And she replied, "I'm not standing still even though I'm talking." I think it's great, but it was rude to be attending to me and then change the conversation to a third person, especially to talk about payments, which was none of my business whether the lady had paid for her room or not. This is the first and last time we will stay at this hotel. Naturally, I told the woman who checked us out about the lack of cleanliness. She said she didn't understand, that the bathroom had been renovated a year ago. I told her that it might have been renovated, but if it wasn't kept clean, mold would appear within a week.

Hotel on the outskirts of town but well-connected by metro. Spacious room, although the sofa bed was very uncomfortable, with a super thin, sagging mattress that was also very noisy. The cleaning staff were already moving furniture and …