Europark

In such a big city like Barcelona, the only unfriendly people we encountered were the reception staff at this hotel. Everywhere else in the city people were energetic, friendly, and welcoming. So our negative experience was not about Barcelona at all — it was specifically about this hotel. We stayed for 3 days. On the second day, we requested to move to a larger room and agreed to pay the price difference for the upgrade. We were told we needed to leave our current room at 11 AM and that we could check into the new room after 2 PM, which was fine for us. However, at around 9 AM that morning, housekeeping suddenly entered our room because reception had informed them that we were checking out. I woke up in shock without understanding what was happening. The staff member showed a note from reception saying we were leaving the room, even though we were not leaving the hotel and were only changing rooms. On our last day we were told that the checkout time was 11 AM. We left the room in the morning to get a few things and returned around 10 AM. When we came back, housekeeping had already entered the room, gathered the bedding and towels, and placed our belongings on top of our suitcase while cleaning the room. We were shocked again. It seems they had entered the room around 9 AM once more. We had not checked out yet, but communication was very difficult because they kept pointing to a paper with our room number on it. On top of the confusion caused by the reception staff, their attitude was also extremely unfriendly. They behaved as if we were unwanted guests disturbing them, rather than paying customers staying at the hotel. If service quality is important to you, I would absolutely NOT recommend this hotel.

We booked this hotel for our honeymoon in Spain and had been looking forward to this trip for a very long time. Unfortunately, our flight was suddenly cancelled just one day before departure due to the war-related situation involving Iran, which meant we were unable to travel to Spain at all. Despite the shock and disappointment, we tried everything possible to find alternative flights. However, almost all flights were already fully booked and the few remaining options were extremely expensive. In the end, we had no choice but to cancel our entire trip. Since this situation was completely beyond our control, we requested a refund through the agency where we made the reservation. We were informed that the hotel had declined the refund request. When I contacted the hotel directly, they simply told me to contact the agency again instead of trying to help or understand the situation. It felt like responsibility was being avoided rather than any effort being made to assist us. What made this even more disappointing was that another hotel we booked in Seville for the same trip kindly understood our situation and approved a free cancellation without any issue. This was our honeymoon, and the cancellation happened due to circumstances completely beyond our control. The lack of empathy and flexibility from this hotel was extremely disappointing. We had always dreamed of visiting Spain, but unfortunately this experience has left us with a very negative memory of Barcelona. Travelers should be aware of how this hotel handles situations that are completely beyond a guest’s control.

I had a very pleasant stay at this hotel. Everything was top notch: clean and comfortable rooms, a pleasant atmosphere, and very polite staff. I especially liked the location—it's convenient to get to all the necessary places. It's clear that they really care about their guests here. I have only positive emotions, I would gladly come back here again and can confidently recommend this hotel to others. Thank you for the wonderful service!