Extended Stay America Suites Houston Med Ctr Greenway Plaza

Decent hotel with a decent location. Close to the highway so you get a lot of noise from that, rooms are a bit grimy with older equipment (some lights in the room didn’t work). WiFi speeds are good and this a decent place if you just use it to crash for the night at a cheap price. Elevator still doesn’t work as of 1/26 so you can only use the stairs at the property.

This room was reserved for a visit to MD Anderson. It smelled wonderful when walking in only to see that the elevator was out of service. No one was at the desk upon trying to check-in. The room itself was clean but I've never seen a bathroom in such condition. It was awful to say the least and needs to be remodeled. There was a leak under the sink so we had to put the trash can underneath. We wiped the counter and the toilet down with clorox wipes but absolutely refused to use that bathtub! Then while trying to checkout, there was no one to be found. I called 5 times while standing at the desk, knocked on the employee break room door, and rang the little doorbell that sits on the counter. We stood there for almost 30 minutes with no answer to any from ANYONE. Then I heard a knock on the door to the back parking only to see an employee who looked like she was late for work. She asked if we needed to check-in and I told her "no, I need to checkout and I want a receipt." She then told me that I could've just left the keys on the counter and that they check everyone out at 11am. I told her no ma'am, I'm not doing that. She proceeded to climb the counter to get behind the front desk only to tell me she couldn't give me a receipt. I've never seen a hotel operated in thisway in my life. Whoever is in charge of this hptel needs to have a serious talk with the employees especially the housekeeping and maintenance!

They canceled my reservation, even after I called to say I would be arriving in town late.