Falkensteiner Hotel Kronplatz - The Leading Hotels of the World

We stayed at the Falkensteiner Hotel Kronplatz, and unfortunately, our stay fell far short of our 5-star expectations. Positive aspects: • The spa reception area appears high-quality and professional. The staff there are very courteous. • The outdoor pool is truly excellent: very clean, pleasantly warm, and spacious. • The location is generally good, close to the ski lift (though very shady in winter). • Service exceptions that stand out positively: waiter Giacomo and waitress Laura – both friendly, attentive, and helpful. Negative aspects (and unfortunately decisive): • Significantly insufficient staff: noticeable overwork, long waiting times in several situations. • There was no proactive follow-up to ensure everything was satisfactory – neither during our stay nor at check-out. • No transparent pricing information for electric car charging – this is simply unprofessional in this category. • The building feels like a cheap property: • Footsteps from the floor above woke us up daily. • Music from other rooms was sometimes audible until late into the night. • Inconvenient: no automatic doors in the ski room (a real pain with ski boots/equipment). What bothers me most: In a 5-star hotel, a minimum level of guest orientation and presence is standard – this includes being greeted as a guest. Here, many employees were so overworked that a greeting was often not even returned. And yes: The fish rots from the head down. Even the (presumably) hotel manager – who never introduced himself, more like "went for a stroll," I think he's afraid of guests – neither greeted nor asked for feedback. In short: Beautiful property with some excellent employees, but the service culture, staffing levels, and construction quality don't match the hotel's positioning. Max 4-star superior

Wonderful place. We felt pampered from the first moment. The room was gorgeous, the service excellent, and the food and staff were top notch. Thanks to Chef Federico, who, along with Hamid, Wanda, and the entire team, made our dinners an experience; but above all, thanks to Marianna, for her spontaneity and kindness, and Noah, who welcomed us on our first evening and looked after us throughout our dinners.

I enjoyed the day spa at the Falkensteiner Hotel & Spa Kronplatz and the experience was simply excellent. The location is extraordinary, right under the ski lift, perfect for both ski enthusiasts and those who want to enjoy the mountains without using a car. The spa is superb: spacious, modern, and meticulously maintained, with plenty of relaxation areas that allow you to enjoy your stay in complete tranquility. Every area is impeccably clean. The outdoor pool is wonderful, with breathtaking mountain views and a whirlpool area that makes the experience even more relaxing. Special mention goes to the massages, performed with great professionalism and expertise. A high-end hotel, perfect for those seeking comfort, well-being, and an unparalleled location. Highly recommended.