Four Points by Sheraton Charlotte - Lake Norman

As a native Of Davidson, North Carolina, I am him so disgusted by the room that I was given for my stay. I booked it through American Express only to find out it was sent out to a third-party by Expedia. The first room that was given to me, had a large stain on the mattress, the carpet was filthy and disgusting, the room smelt of mold, the dirt all over the place and I arrived at 6:45 PM at night to find this shipwreck. I was moved to a suite where she stated was far better quality. In the room, I found a light fixture in the bathroom that was exposed and opened to the ceiling. The curtains in the room are hanging off the rod in our stained and filthy, the curtains in the kitchen have food stains all over them, and as mentioned the light fixture in the bathroom, only has a bulb in it. It had a large swirling noise only to find out that it was open to the ceiling, like somebody was peeping in. Every inch was never cleaned, and this is one of their upgraded rooms they stated. I asked to talk to a manager immediately, because I could not get a hold of American Express. That’s another discussion for tomorrow. They are controlling the temperatures in the room and they are fixed and you cannot adjust. She even asked if I would like to participate in their breakfast, which is $10.00. Most hotels give you a free continental breakfast with coffee in the morning. There’s so many great breakfast places around here. In the bathroom, there were shoe foot marks on the floor. They need to replace the towels. I will highly not recommend this hotel. I do not know how Marriott stands by this hotel. It is appalling. I even discussed that I have PTSD and they put me right next to the parking lot, where people are consistently beeping, their remotes. I will never ever stay here again when I come to visit family. This hotel should be condemned and rebuilt. There was no bar and there was no place to eat except across the street. I’m sitting in my bed and looking at the curtain that is hanging off the rod. It’s interesting. They put a few new items in the room to refresh, but the furniture is old damaged and just outright disgusting. There’s not even a bag for your laundry. This is far worse than a roadside motel. It does not belong in the lake Norman area

My check in was so easy and pleasant. Ms Khadijah made it so uncomplicated. I was in my room within less then 10 minutes of walking in. She was so sweet and welcoming. I definitely will be back. Thank you for the experience Ms Khadijah!!!

My wife and I are on a bit of a staycation and we booked a room Saturday night. Everything was wonderful, but I wanted give a special shout out to the lady at the counter: Khadijah. She was professional, polite, and personable. Additionally, she addressed an issue with double booking which very well could have been my fault. Thank you!