Four Points by Sheraton Midtown-Times Square

This hotel, was ok and affordable for NYC, very clean! Suggestion: a renovation might be needed!

Located right next to a superman subway stop made it super easy to get to and from this hotel to where we wanted to go it’s just about a half a block away from the subway station. The rooms were quite spacious and extremely clean. All the linens were in great condition and felt really nice and cozy to sleep in the bed was amazing after a hard day of lots of walking felt good to have a warm cozy nice bed to come home to at night and the staff wasn’t very very helpful and super kind they even had hot cider sitting out for anyone on a rainy day would totally recommend

This was my first time I ever cancelled a hotel reservation and walked out of a hotel on the same day I arrived. When I walked in, I was greeted by a gruff manager and the pungent smell of cleaner. I had pre-checked in via the Marriott app and noted an earlier than normal check-in time. I did not expect my room to be ready at the time I arrived. What I did expect, at minimum, was a lobby that could accommodate my need to wait for my room to be ready. I was told that the hotel was sold out, house cleaning doesn’t arrive until 10:30am, & check-in isn’t until 3. I was fine with this so I went to go rest in the corner since I was arriving on no sleep. After about 15 minutes, the gruff receptionist came and tapped me and stated that I had to sit up to wait for my room as people would soon be arriving to eat breakfast everywhere in the small dank lobby. I tried to half lay down and he again said, “Sit up” in a commanding voice. At this point, my gut feeling told me to get out of this outdated unfriendly unwelcoming hotel. I walked up to the front desk to where three receptionists were working, I was told that I could get my money back but it was emphasized that I would not get any money back for up to 2 weeks. I was told this repeatedly as the front desk staff began to speak in Spanish casually in front of me, assuming I don’t understand (I do). I decided to take my loss and take my business elsewhere to a better located hotel with a decent accessible lobby. I was so glad I did as I was able to find a new hotel with a much better location at a cheaper price! If you don’t like being physically & verbally re-directed to sit up by hotel staff, I highly suggest taking your business elsewhere.