Furore Grand Hotel

One of the most beautiful hotels I have stayed in. Hotel smells amazing. The staff was excellent. Food delicious. There is a shuttle service available

This is an exquisite hotel with gorgeous views, incredible rooms and service, and utterly delicious food. I would go back in a heartbeat.

In summary: A terrible stay. A stylish, beautiful design hotel, but a complete rip-off. Upon arriving at the hotel, there was no parking, no service to collect our luggage, and no assistance whatsoever, as they were busy preparing for a large wedding that was taking place on the same day without informing us. The entire hotel was incredibly chaotic; the party lasted until midnight on Saturday. Sleep, peace, or even using the hotel facilities was out of the question. Parts of the pools were even closed. Mind you, we weren't informed of this when we booked. Sleep was virtually impossible for the entire three days, as the private whirlpool in the rooms was clearly broken and made such a racket that we couldn't get a wink of sleep. Even though it would have been more bearable with the window open given the temperatures, we had to sleep with the air conditioning on. Breakfast was beyond words for the entire two days (we voluntarily skipped it on the third day)! You had to order every single item individually, and the selection was limited. The question of whether we could have some yogurt was answered with "I'll have to check." What arrived is shown in the picture. On the day of departure, we even voluntarily declined. At the time of booking, we were assured that a free shuttle service to Amalfi was available at all times. Upon arrival at the hotel, we were informed that this service only ran at very specific times and was already fully booked for that day. Three-quarters of the requested times didn't materialize because, as mentioned, the shuttle wasn't permanently available and didn't always run at the advertised times. We therefore had to take a taxi three times, each trip costing €150.00, totaling €900.00! All of this culminated in us being informed upon arrival that we had to pay a security deposit of €400.00 per person – a total of €1,600.00! This amount wasn't blocked on our credit card; we had to pay it in person. The final bill was correctly settled upon departure, but we didn't get our security deposit back. According to the receptionist, we were told the money would be refunded within 14 days. After three weeks, the refund still hadn't arrived, and after four weeks, it still hadn't. We then had to handle it through our bank and credit card company and have the charge reversed. The hotel did not issue this refund voluntarily. In summary: A terrible stay, a stylish, beautiful design hotel, but a complete rip-off.