Galgorm Resort & Spa

Bit of a weird one. External finish of spa and full house rooms we stayed in leaves alot to be desired. Visible cable routing and junction boxes everywhere, paving flags used as pillar caps unevenly set on brick pillars on walkway. Wood chip among all of the decorative gravel exposing weed membrane and plastic lids. Artificial grass and plants in Riverside setting really take away from the experience. Surely a more natural, sustainable and just better higher end alternative would be more suitable. Alot of the paving and built environment around the spa in particular is not finished to a good standard. The interior of the house we stayed in was very nice and complimentary beverages and snacks where fantastic. Food available in the spa was some of the worst food I've ate in a hotel or restaurant in a long time aswell as being pricey. Dinner in fratellis was an absolute abomination. On the 3rd attempt my ragu main course was finally served correctly after being brought twice as a weird sauce in a ramiken. Albeit on the 3rd time with a range of two different cooked levels of tomatoes leading me to belive the first attempt was just mixed with another handful of microwaved tomatoes and bucked onto some pasta which had finally made an appearance also. My girlfriend had a pizza which was like some sort of home economics project where only 20ml of sauce and 3 grams of cheese was allowed to crust max the thing. We enjoyed a few drinks in the bar which was a great setting and lovely atmosphere and had good crsic so thankfully that was OK. Unfortunately we had to join a night clubesque queue for breakfast before a multi room.challenge ensued where different elements of breakfast are served in different larders spotted around the dining room. All in all not great for what it's meant to be, food is truly awful, the spa slthough good to have a beer in a jacuzzi really lacks class, nothing about the experience is high end or luxurious. Inside of rooms and comfy beds really the only good thing. Plenty of much better, classier and more luxurious alternatives in the North and south of Ireland for similar price point. Wouldn't recommend.

I live in London but have family in northern Ireland and have been a patron of the Galgorm for over 25 years - held my wedding at the the venue back in 2006. In October I bought £400 worth of vouchers during the '£20 gift for you' promotional period. The promotional vouchers did not arrive and despite me emailing on numerous occasions (between October and December) with my emails being either ignored or dismissed, the vouchers were not reissued and failed to arrive. Eventually I asked to be escalated to a manager and was put in touch with Lee, the Group Reservations Manager. Despite the vouchers eventually arriving in mid January - they did not arrive in time for my trip to Ireland in early January. As it was clearly evidenced that the issue lay with the Galgorm I asked for the vouchers to either be extended to March when I was next due a trip, or for a similar credit to be issued etc. Despite being a long standing frequent patron, Lee was nothing short of obstructive and failed to apply any decent level of customer care. All in all a disappointing experience in customer care. Once I use up my £400 vouchers I will be transferring my custom to the Salthouse in Ballycastle - a lovely hotel that has a genuine regard for their customers.

It amazing from the start to finish. This is truly a beautiful special place Diffently 5 🌟