Grace Mykonos

The hotel is beautiful, incredibly clean, and has unbelievably friendly staff! The breakfast was delicious, and Ira, in particular, was very sweet and friendly. On our next stay, we'll book a better (larger) room and not one directly on the …

The hotel is beautiful, incredibly clean, and has incredibly friendly staff! The breakfast was delicious, and Ira, in particular, was very sweet and friendly. On our next stay, we'll book a better (larger) room and one not directly on the …

Grace Mykonos was anything but a 5-Star resort. Immediately on arrival and checking in, the hostess explained the App the hotel uses. Being young and decently in shape, we thrive off of getting simple workouts in hotel gyms and that being a huge advantage when choosing a booking site. So on the app, it has a “Wellness and Fitness” selection that takes you to their amenities. (Had a photo of a gym). First Red Flag : there was no gym on site. When I asked what the “Fitness” meant, she tried to explain a portion of the spa treatments and through further information she informed us that they have a “sister-hotel” that they allow guests to go workout in for 15€ a person/visit. Second Red Flag : When talking with the hostess during check in, she mentions the options of going into town and provided us with a local Car-Bike Rental Company pamphlet. When we read online that they have a shuttle service that picks up/drops off. When she clarified that the service is only for when guest arrive/depart their stay. For being 1km away from town, each Taxi that they offer to call is 40€ ONE WAY. So, that was a huge let down after spending so much money on rental cars at previous locations. And of course, if Grace replies to this review, they will say the State has “regulations/laws” stating they have to use Taxi services. The only up side is that there is a City Bus that has numerous stops through Mykonos that is 2 € a person/one way! It was of great value when your wanting to see different sites. (KTEL MYKONOS BUS ROUTE) PLAN ACCORDINGLY. Any restaurant in Greece is EXTREMELY different than U.S. You have to become a nuisance right when you get somewhere to get the slightest of service (refill, get your order in, or check out). We arrived on the dot of the restaurant opening at Grace so we could have a nice cup of coffee and start our busy day. Well, being that there are only 2 female servers and one counter host, things can get busy. But at 0800, we finally get seated, order coffee and get handed menus but don’t receive our coffee until 0821 when I stand up, walk over to the counter, and reorder the black coffee with milk/sugar. THIRD RED FLAG : service was God aweful. Continuing on the coffee topic, we requested our second day to not have our room cleaned due to having our 2-week bags thrown everywhere like we do when we’re cramped in two bags. Let me clarify something. Our room came with 4 coffee pods, not unusual at all compared to other places that have the same amount. We drank those 4 pods of espresso during the first day/second morning (requested the room to not be cleaned second day) so we obviously didn’t get anything cleaned/restocked; totally fine. So after a long day we arrived back at our hotel late and I asked the hostess if we could have more coffee pods. She said of course, I will see if the Restaurant has any and will bring them down. It was late, and I understand if they were out that I didn’t have anyone bring them that late at night, no big deal. So the 3rd morning we went to have coffee at the restaurant, started our busy day and came back to a very clean and spotless room with NO coffee pods. We had coffee in town, so we did not request any the 3rd day. 4th day came around and we stayed in/around the hotel for our final day. So around 1400 I called the host to ask for 4 coffee pods (same amount our room had upon check in) and the host said we would be charged for 2 additional ones and are only provided 2 a day. And that we have to request more everyday if we want more, I explained to him that I did request more but did not receive any and that I will not be paying for the same service that the bare minimum room is provided. And then I was given 3 DECAF/ 1 Regular pods, which then forced me to go upstairs and return the pods by hand. 4th RED FLAG: The bare minimum will cost. 5th Red Flag : No one told us about our Departure Breakfast that was included in our stay. Hostess at front desk was very apologetic about no one asking our order to have ready. We survived off poor/overpriced airport granola bars.