Grand Hotel Baglioni

View of the rooftop restaurant

A single room that was supposed to be included in the AMMI interregional congress became the subject of discussion. At the time of payment, the promotional code magically disappeared, and from €110, as agreed, including the tourist tax, we went up to €168! When I asked for an explanation, the response was formally polite, but decidedly closed to any possibility. Note that the single room was described as a deluxe triple, so much so that I thought there was a misunderstanding. But no... it was all true... this is the grand Hotel Baglioni: small room, even smaller bathroom, outdated faucets, shower in the tub... but would you have ever imagined that you had to climb over the tub and there wasn't even a handle? There was, however, a strange, persistent "smell" of sewerage! What can I say? Is the grand Hotel Baglioni worth recommending? The choice is yours.

Review – Grand Hotel Baglioni I stayed at this hotel for an interregional conference organized by AMMI, which had an official agreement with the hotel that included a discounted rate and breakfast. Unfortunately, my experience was extremely negative, especially due to the complete lack of assistance and flexibility in managing my reservation. On Sundays, the hotel does not provide any telephone information (only voicemail). When searching online, I found a contact that appeared to be linked to the hotel, but it turned out to be an intermediary (Expedia). Before confirming, I tried contacting the hotel to verify the correct booking procedure and the application of the agreement, but was unable to speak to anyone. I therefore booked through Expedia, specifying the request for the AMMI agreement in the notes. Payment was requested immediately. Only later did I discover that: the agreement had not been applied; breakfast (€25 per person) was not included; There was no way to recover even the benefit of breakfast, not even for one of the two people in the room. I contacted the hotel directly the following day asking for at least a partial solution. They told me that nothing could be done. The conference organizer also interceded, but to no avail. At reception, I again asked for a modicum of flexibility, at least to guarantee breakfast for one of the two guests, considering it was an official agreement tied to the event hosted by the city. Again, the response was a flat refusal. To make things even more frustrating, I later discovered that another conference attendee had stayed at the same hotel, paying €152 for a significantly larger room (living area, TV, king-size bed, walk-in closet, terrace with garden), while I had paid €197 for a double on the fourth floor, much smaller and without any benefits included. The feeling was one of opaque management, not very customer-oriented, and lacking any attention to those attending a partner event. I don't question the commercial rules of intermediaries, but in a hotel of this caliber, I would have expected greater availability, clarity, and the ability to find a solution, at least partially. The problem isn't just financial. It's the total lack of willingness to accommodate the customer.