Grand Hotel Royal e Golf

Poor quality, terrible Spa I have emailed the Gen Manager, Pamela 4 times and the front desk, and I have not reply. Have tried calling them 4 times and never do they connect me to the manager. Below is the email text that I sent. Hello Pamela, nice to meet you earlier, as discussed I would like to send feedback to you and the owners regarding my stay. The hotel itself I appreciate is an old building and has a grande heritage and history. The marketing and the pricing of the hotel imply high quality furnishings and services. Unfortunately the reality is not true. As I am sure you know the hotel is in desperate need of improvement and investment. In no way is the hotel a 5 star luxury experience. The bathrooms are of poor quality, in room 506 the bath surround is covered in poorly applied silicone. Room 507 shower door is broken and very small. The Spa is such low quality, the steam room is a health hazard not only due to its condition but also the cleanliness, it is disgraceful to sell this service. The dip pool is in the dark and I think had no water The gym area is cluttered, dirty, dangerous and no the entrance to the pool is torn and a poorly maintained . So much rotten unpainted wood and rust on the gym equipment. No where to put towel or dressing gown when entering pool In the bar area the ceiling in places is stained and peeling away from the ceiling The breakfast room has an emergency door hidden behind a curtain with rust and foam in the seams The lift interior is poor condition Two times a lady entered my room without knocking when I was there. The floor carpet in the corridor on floor 5 is dirty The reception area seats are dirty and stained My room had an interconnecting door through which I could hear my neighbours every move, snore and private intimate activities. The list could go on and on I sympathise with you as GM if the owners will not finance the hotel. But it is disgraceful for a beautiful hotel to market itself as 5 star and charge over €600 per night. We spent €6600 for 5 nights and I consider this to be a deception and fraud. Above are my point and I need to inform you of this in the hope something can be done and I need to inform people who are considering staying with you of the reality of the poor standard of the hotel

We stayed at the hotel last week and the welcome was worthy of the hotel's history. Breakfast was superb, just like the view of Courmayeur! Courtesy and professionalism from all the staff. We'll be back soon!

The spa is in terrible condition, the gym is unusable, the pool has poor access, and the water isn't warm as advertised on the website. The problem is that they sell you a luxury hotel, and it isn't. The food is okay, the staff is friendly, and the location is excellent.