Grand Park City Hall

I recently stayed at this hotel for two nights in January 2026 and was left underwhelmed, particularly given the premium rate of approximately $500 per night. The staff consistently appeared unfriendly and disengaged throughout our stay. No smiles were offered, and all team members seemed visibly fatigued, which contributed to a rather unwelcoming atmosphere from check-in onward. The most significant issue, however, concerned the room's air conditioning system. While I understand and support the hotel's efforts to adopt environmentally friendly practices, the implementation of motion sensors proved highly problematic. On several occasions, including after brief 15-minute absences, we returned to a noticeably hot and uncomfortable room because the system had deactivated due to a lack of detected movement. This became particularly intolerable at night. Despite remaining in bed and attempting to sleep, the air conditioning repeatedly switched off because the sensors failed to register minimal motion during rest. The result was a stifling environment that severely disrupted sleep, one of the most uncomfortable nights I have experienced in a hotel. When we raised this with reception staff, the response was one of confusion rather than resolution; the staff member appeared surprised that guests would expect continuous cooling while sleeping, which seemed dismissive of a basic comfort expectation. At this price level in Singapore, where numerous higher-rated properties offer reliable climate control and more attentive service, I regret to say that better alternatives are readily available. I would not recommend this hotel to others seeking consistent comfort and value for money.

ac abit hot, got a free upgrade, fantastic!!

Not a 5 star experience. For a family room it was very small. By the time the sofa bed was pulled out and 4 suitcases there was practically no floor space. Not suitable as a family room in my opinion. Breakfast was very average for a supposedly 5 star hotel with buffet style layout with fewer options than previous hotels visited. Consierge were polite and helpful but reception were awkward and whilst checking in over the 10 minute period she only spoke to say welcome and then direct us to our room. Also charged for local calls which I thought was outrageous considering 2 other hotels I stayed in these were free. The pool and roof top terrace was nice although the pool did get crowded and the bar there was never open during the day when we visited. Overall I would not recommend this hotel, whilst its location was great, the rooms were small and did not compare well with other 5 star hotels we have stayed at. I would definitely look elsewhere