Hampton Inn Augusta

Great rooms and excellent staff members!

Accused of smoking marijuana in the room when nothing of the sort happened. The front desk lady made a comment about us smelling “fragrant” and an hour or two later, a call comes through accusing us of smoking in the room. The lady even went as far as to say people take a hit outside, walk all the way through the building holding in said hit, and let it out in the room. Just a plethora of accusations that made 0 sense. We even told them to come into the room to check, and they wouldn’t. a joke. When we asked questions, we were basically given the explanation that we were “ignorant” for questioning something that never happened. Just an insane chain of events purely because we smoked before coming in. Seems like an ongoing issue considering the other review. Huge powertrip issue and inconvenience.

I want to start by saying I’m not someone who usually complains or writes reviews, but after the way I was treated at checkout, I feel compelled to speak up. After checking out on February 28, 2026, following a stay where I spent over $300 while attending the state basketball games, I received an email from the manager, Angel, accusing me of smoking marijuana in my room. I do not smoke, and I certainly would never smoke in a hotel room — especially not with my two young children present. I was told that another guest had complained about a smell on the third floor where I was staying and that when housekeeping entered my room, they noticed a strong odor of marijuana. The manager even stated there was a strong possibility the room would not be rentable because of it. However, I later confirmed that the room was in fact rented out afterward. What is most upsetting is being accused of something I absolutely did not do and then being told I am no longer allowed to stay at the hotel. That feels unfair and unjustified. Ironically, there were several issues during my stay that I chose not to complain about. Other guests’ children were running wild in the hallways at all hours of the night. At the pool, my two young children were nearly knocked over and almost drowned by other kids who were unsupervised and screaming, which forced us to leave. The breakfast made both me and my children feel sick — it appeared undercooked and was not appetizing. The carpet in our room was stained, and there was already an unpleasant odor upon arrival. Despite all of this, I did not complain. The front desk staff were wonderful and very kind, which I truly appreciated. However, the accusation from management and the lack of response when I emailed back to defend myself completely changed my experience. Being singled out and banned from returning over something I did not do is extremely upsetting. I believe the situation should have been handled more professionally and investigated more thoroughly before placing blame. Overall, after spending hundreds of dollars and trying to enjoy a trip with my children, this experience left me shocked and disappointed.