Hampton Inn Baltimore - Glen Burnie

Do not stayed at the Hampton Inn in Glen Burnie off of Ritchie Highway. I stayed there just this month on a Saturday night. When we went to check in early (I understand that it’s not guarantee) the woman behind the desk wouldn’t get off her chair to greet us. Without even looking at the computer told me nothing was available when I kept persisting she asked my name and still said nothing was available and we could return at 1o’clock. When we finally did check in Another young lady was at the desk who was very nice and it was a breath of fresh air and very pleasant. However, later on that night, there was an altercation between a man and a woman in which the police were called, but the couple was allowed to stay, even though they caused a ruckus at late hours of the night a second fight broke out with that same couple around 3:50 am in which the police were called out for a second time and which they were finally escorted off the property, but that was before the gentleman ran up and down the hallway, screaming profanity, and having an absolute meltdown, telling everyone on the 4th floor he doesn’t care call the police and a bunch of other vulgar nonsense. In the morning, when I went to go check out I addressed my issues with the front desk associate, and they were aware of the situation, however, kept saying that they cant control others or their guests and that this was beyond their control. And I completely disagree when they had to call the police first time they should’ve been escorted off the property at that time by not escorting them off the property it made room for a second occurrence which should have never been happened. They refused to give me a discount because I was already staying at a discounted rate when I called Hilton to complained complaints and they too could not give me a discount because I was already staying at a discounted rate. This was unbelievable and absurd and to be subjected to the type of violence and vulgar at this establishment. I’m responding to the Message the hotel responded to my review. I’m sorry those people are homeless but that it’s not my fault and I paid good money and work hard for my money. In addition to that Hampton Inn has the 100% satisfaction guarantee and I am not satisfied with my stay so that must be false advertisement. I did consult the employee prior to this review and apeaking with Hilton, and she gave me the greenlight that there is nothing on the employee website that states that I should be treated any differently. All guest should be treated as equally regardless of the discount code they use. It’s disappointing that this is what Helen has come to lies and false advertisement

Nice rooms, good breakfast

Amazing stay. All of my clients were more than comfortable in their rooms and the staff were very helpful setting up for our Mahogany Shea & Silk community conference. Will certainly book again