Hampton Inn Los Angeles Int'l Airport/Hawthorne

Great place to relax for the weekend

Did not even stay. Business reservation through Hilton Business, front desk refused to do a credit card authorization. Yes, he explained the policy, however, we've never heard of the policy before and he would not offer any alternative. He was more than happy to brush us off and cancel the reservation. For 5 years we have utilized Hilton hotels 95% for Business and use a Hilton Business account for all reservations. This type of practice is out dated and needs to end. However, I know from years is this work we're one little grain of sand in the desert. Guess I should have leaned more into the other reviews.

My experience began before I even checked in. After completing check-in through the app earlier in the day, as suggested, I arrived at the hotel for my work week after a long drive from the Inland Empire. Unsure about the parking setup, I stepped into the lobby to ask whether the gated structure was the correct area for guests. I was greeted kindly by the front desk agent, Amelia, who began to answer my VERY simple question. However, another employee, Luis, abruptly interrupted, barely made eye contact, and stated in a sharp, unfriendly tone that he needed to see my ID before answering anything. Not very welcoming for someone who is most likely a guest (I said I was).When I attempted to clarify that I had already checked in through the app and was only asking about parking access, he cut me off repeatedly. He was rude, belittling, and it was completely unprovoked. After retrieving my ID from my car, Luis made another unnecessary comment (“Oh good, you found your ID”), again with an inappropriate tone. When I calmly asked why he was speaking to me that way, he was rude, I asked for a card with the managers name - yep, had to do the Karen thing, no choice because he kept escalating the situation and loudly repeating “STOP HARASSING ME,” which felt rehearsed - not his first rodeo using that tactic. At no point did I raise my voice or behave in a way that could be construed as harassment. It was absolutely ridiculous. Only when he transferred me over to Amelia was I finally given the straightforward information I needed: – The app does not function for first-time check-ins. – Guests must visit the desk to receive the parking access code. Had she been allowed to answer my initial question, this entire situation would have been avoided. It was really THAT simple. By the way, passing through the lobby later, I observed Luis answering someone's questions - they were NOT guests and he did NOT ask for their ID. Luis should not judge books by their covers - I probably have a lot more in common with him than he realizes, but he seemed to have decided on how poorly he was going to treat me the moment I walked in. This experience was shocking. Lot of complaints on here about construction. Yes, my room was missing baseboards, and the hallway carpet was dirty, but it's clear they are trying to upgrade. Didn't affect the quality of the room. The bed was really comfortable, smelled clean like bleach, but there was trash from the prior guest on the ground (a large plastic lid) so that tells me it wasn't vacuumed. I will never stay here again, as I don't typically pay to be treated terribly and talked down to, which is a shame since this is so close to my clients. Also: you have to park on the second level and there's only stairs, so plan accordingly if you still choose to stay here. Be kind! It costs nothing. Being mean costs a lot.