Hampton Inn Oklahoma City-Northwest

Front desk pleasant & check in was easy. We stayed in a handicap room. It could use some updates. The blackout shade could not be moved. Called for maintenance, they came right away. Lowered shade for us and offered to replace, but we declined. Toilet ran pretty much all the first night. 2nd day they came & replaced flusher handle & that fixed it. Breakfast lacking, probably because they didn't have much occupancy because the elevator was broken. Got a cheap rate from a third party booking agent, super.com (had never heard of them before & took a chance) 2 nights for $155. Stay was adequate for our needs.

The elevator was not working so we had to change room from a king bed to 2 double beds. We were lying in one bed watching TV when got up and noticed what looks like skid marks on the sheets. We slept in the other bed. The free breakfast was okay, but the coffee was terrible and cold.

I have to say, this was one of the most disappointing hotel stays I’ve experienced in years. My family and I are currently moving across the country from Florida with our three dogs, driving about 10 hours a day. By the time we arrived here late at night, we were exhausted and just needed a smooth check-in and a comfortable place to rest. Unfortunately, from the moment we arrived, things went downhill. We weren’t informed that the elevator was out of order — a critical detail when traveling with luggage, pets, and elderly family members. When my mom asked if we could be moved to a first-floor room, the woman at the front desk (a heavier-set woman working late that night) was shockingly rude and dismissive. She told us the hotel was sold out and, when my mom pressed for any kind of solution, she snapped, “Well, if you don’t like it, there are plenty of other hotels in the area.” This was at 11:30 p.m. after a full day on the road. The only concession we received was a waived pet fee — but only after my mom insisted. When we finally got to our rooms, the problems continued. Both rooms reeked of an overpowering mix of chemicals and mouthwash. The popcorn ceilings looked ancient, the TV felt like it was from 2000 (with fuzzy channels and no streaming options), and the shower hardware was rusted and crudely patched with caulking. The carpet felt grimy, and even our dogs were uncomfortable. By morning, we hoped things would improve — but breakfast was just as bad. When we sat down (politely, with our small dogs and away from others since we’d already checked out), a woman with an attitude immediately confronted us, saying dogs weren’t allowed in the dining area. I tried to respond kindly, but she ignored my greeting and repeated herself curtly. I moved my chair, but by that point, I’d lost any appetite. Moments later, I overheard several employees behind the counter gossiping about us and mocking the situation — completely unprofessional. To top it off, the breakfast itself was unimpressive: watery coffee, artificial-tasting juice, and unappealing options overall. I honestly don’t understand how this property maintains a four-star rating. Between the rude staff, broken amenities, dated rooms, and lack of basic hospitality, I would strongly advise anyone — especially families or pet owners — to stay elsewhere.