Hampton Inn Savannah-I-95-North

I called the front desk on Saturday, March 14th between about 6:46 p.m. and 7:15 p.m. to get a copy of my receipt. The first time I called, I gave my name and email so they could send it. The woman on the phone asked for my email, I gave it to her, and she literally just said “alrighty” and hung up the phone. No “it’s coming,” no confirmation, nothing. After waiting about 15–20 minutes and not receiving anything, I called back. Same person answered with an attitude again. I told her I never received the receipt and asked if she could send it again. She just said “it’ll be there” and hung up the phone again. Just overall nasty customer service for no reason. Asking for a receipt is a very normal request, especially for people who travel for work. Whoever was working the front desk during that time clearly does not need to be answering the phone if they can’t speak to people respectfully.

We often stay at Hampton Inns when we travel. We know what to expect and they typically have minimum standards. This was our first disappointment. This property is very old. We reserved a studio suite. We had a regular hotel room with a horribly stained couch shoved in so it could be called a "studio." We would not even sit on the couch it was so gross. The heating system which is an AC/heating unit was literally falling out of the wall. We watched our curtains blowing cold air from outside (37°) and could smell fresh air. The heat did not work. The unit was unplugged when we arrived, and we realized that was because the fan never shut off. Someone had obviously overflowed the bathtub in the bathroom because the bottom of the bathroom door was all warped and almost impossible to close. You really had to yank the door hard in order to close or open it. The soap dispenser was mounted on the wall to the left of the doorway as you entered. The sink was in the middle of the side wall, about 2.5 ft from the soap. Made no sense. The shower did not drain. By the time I finished showering, the water was up over my ankles. We were just here for one quick night (got in late and left early) or we would have complained. I would not consider staying here again and I would advise anyone else to find some place better. This honestly was very similar to a rundown Motel 6.

Rundown, needs updating asap