Hilton Garden Inn Kitchener-Cambridge

We stayed at the Hilton Garden Inn in Cambridge for 2 nights recently while in town for my daughters' tournament and I was quite disappointed with our experience. I typically have very positive experience staying at a Hilton property and one of the reasons why I usually book through the Hilton Honours app when I need a place to stay. I used the app to check-in this time and was offered room 403 as the "preferred room", but it definitely felt like it was a dated room compared to the room that we eventually stayed at. On the first night we needed to request to switch rooms due to cleanliness concerns. The sheets on one of the beds had visible stains as I pulled back the duvet. The staff were very understanding and offered to bring up a clean set of sheets right away. As I helped change the bed, I was surprised at the quality of the sheets provided - they smelled clean but were threadbare thin and also stained. But what prompted us to request a different room was the mattress itself. As I picked it up to pull the sheet on, I found a few dark specks which could have been crumbs or bugs, so I didn't feel comfortable sleeping on that mattress at all after seeing that. The staff were apologetic and offered us free breakfast, but I asked for another room instead. The new room had a much updated feel, the bed linens looked much thicker and cleaner, and the mattresses (we had to check for our peice of mind!) Were both spotless with no visible dark specks anywhere. I would avoid staying in room 403 if you plan to stay here. Secondly, the pool was out of service for emergency maintenence which was so unfortunate as we were planning to use it during our stay. While the staff were very courteous and friendly, and the location was convenient, the unfortunate bad timing of the pool closure as well as having to move rooms due to cleanliness concerns has deterred me from staying here again and consider other hotel providers in the future.

We stayed here on a visit to the Waterloo area. Checkin was easy, the staff were welcoming and polite. We had a bedroom with 2 queen beds. It came with a small fridge, microwave and plenty of storage. Beds were comfortable, rooms were clean and bathrooms remodeled. It is right off the 401 which makes easy to get too. There are plenty of restaurants, LCBO, Beer Store, Walmart and other stores in the area. The heater/AC Unit was a tad noisy and we had to ask for towels as our room did not have any towels in it. Breakfast is not included. There was a breakfast buffet available for 14.95. We had the breakfast. It included sausages, bacon, scrambled eggs, potatoes, toast, fruit and a variety of pastries. The buffet essentially had the same food we have eaten at other hotels. The only difference is the other hotels include the breakfast for free. This wasn't a big deal but everyone should know that the breakfast here is not included. If we visit Waterloo again we will consider staying here again.

Worst Ceaser Salad ever, 5 croutons, I've been here a week, last week maybe 10 to 15 croutons, must have run out, not unusual in this overpriced hotel. I've a lot more comments.