Hilton Sacramento Arden West

This is definitely a place I’ll overlook if I visit Sacramento again. There are some positives but my negatives are more than the positives. Prior to booking, I did read reviews and they are very mixed. Also, seeing two vehicle break-ins is also concerning. Maybe I should have been more attentive to the low star reviews and whoever is reading this, should as well because they do reflect accurately, at least to my experience too. To start, Very outdated hotel. Lobby is nice but a very jumbled layout and gloomy. Check-in was easy, smooth, friendly, and quick. Elevators require a keycard but only needs one keycard to access all floors, so if someone else comes on with you, without using the keycard, they can just select the floor. Elevator is out of date on inspection with a “temp” permit that’s also expired. Once inside the room, instantly noticed the ugly carpet, popcorn ceiling, and super small bathroom. There was dried urine on the toilet seat. It’s a little chilly outside, low 40s, overcast, and the a/c is on. Toggling to heat does nothing. I had to turn it off completely. Even doing that, it’s still cold in the room. Blanket is super thin. Pillows are like bags of concrete mix once you wake up in the morning. For some reason they charge parking here and use a placard to place in your vehicle. There are arm lift gates to the parking entrances and exits but aren’t used? There is a slew of homeless people in the area and often walk by on Harvard St - could explain vehicle break-ins when they happen since I saw some of them cut through the parking lot. My room faced the highway and it is noisy. There are foam ear plugs provided which were staged in the bathroom - I didn’t use them as I was fine. I had no problem with hot water in the shower. Even for standing in there for about 20min it still stayed hot for my comfort. The light switch in the bathroom is weird. Like, it’s not normal. You have to press with just the right amount of pressure and location to get it to turn on and off. Idk. You’ll see. Maybe that was just my room. Gym is actually a decent size with everything you need. One of the highlights. Most hotels don’t invest much in their gym. Here, they took some type of effort to do so. Now, the location. It’s great. Very close to a lot of restaurants and the mall. Would I walk? No. Overall, I would not stay here again. I almost cancelled my reservation a few days prior to book somewhere else because I felt it wasn’t a good choice but decided to give it a chance. Well, here we are.

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The lobby and staff are nice. The hotel after the lobby is very dated. We stayed on the 12th floor and the hallway to the room had a urine like smell. The popcorn ceilings and old light switches and plugs from the 90s they looked like. Also our bathroom switch barely worked with a broken ground plug stem sticking out of the outlet next to it. Also the restaurant/bar stated its open until 12am on Friday and Saturday, which it actually closes at 10pm. Bummer if your planning on it. Positive the beds are very comfortable and the room felt clean. The shower worked well but again was dated. Good coffee in the room also. The parking lot has quite a bit of transient activity so recommend bringing all belongings inside. Extra lot security would be nice 3 people min security recommended. This Hilton did not live up to the standard Ive seen at other Hilton properties.