Holiday Inn Express Harvey-Marrero

Super welcoming staff , very outgoing people and cleanness hotel.

Tiramisu Jamari and Sandi are the best.

I stayed one night at the Holiday Inn Express in Harvey. The hotel itself was clean, and the night staff was polite and professional. Unfortunately, my experience during breakfast was extremely upsetting and overshadowed an otherwise pleasant stay. While in the breakfast area, a kitchen staff member behaved in a confrontational and inappropriate manner toward both my husband and me. She repeatedly attempted to overload my husband’s tray despite his declining assistance, shouted at me to “move along” when I had just arrived at the serving area (with no line behind me), and spoke to me in a rude and dismissive tone. After we sat down, the staff member abruptly changed the television from a Catholic Mass that was already playing to another channel. When I calmly asked why, she responded disrespectfully and continued changing channels despite saying she would put it back. She then raised her voice, accused me of “having a bad day,” and later shouted religious comments at me in front of other guests. At one point, she was waving metal tongs while yelling, which made the situation feel unsafe and deeply uncomfortable. When I attempted to report the incident to the front desk, the staff member followed me. The front desk associate was not helpful and refused to escalate the matter to a manager or meaningfully address my concerns. This behavior was completely unacceptable in a hospitality setting. I am sharing this review so ownership and management are aware of what guests may encounter during breakfast service. I hope this is taken seriously and addressed appropriately.