Holiday Inn Express Silver City

WORSE customer service I have ever received in my life, SPECIFICALLY from MARY, the female with the neck tattoos and dark neck-lengthed hair. Her level of disrespect is unbelieveable. The other staff are great (Excluding the new guy who needs QUITE a bit of training, but he is new so he gets some grace). But Mary's despicable behavior is disgusting, concerning, and was incredibly intolerable. She even laughed in my face when she saw how dissatisfied I was when I left. HORRIBLE HORRIBLE HORRIBLE experience because of Mary. I'd be shocked if she keeps her job, especially working directly with customers.

If I could rate this hotel a zero I would. Front desk lady was beyond rude upon arrival and almost offended we arrived. Room was not clean and 2 minutes of hot water. Breakfast was missing items. All for $300 a night . Travel for work and youth sports and by far the worst we have stayed in.

We hardly ever stay at Holiday Inn, but there were some openings as we were driving towards Silver City on a holiday weekend, so gave it a chance. The location is a little away from the main tourist area. It is set back about a block, which makes it a little more quiet and not as much traffic. The lobby was nice and huge with the breakfast area adjacent to it. One nice thing is coffee was available 24/7. However, the machines seemed to have some maintenance issues with needing filter paper or grounds cleaned out/needed. The fitness area was decent. The elevators, however didn't work. Kind of a pain for carrying luggage a few flights of stairs. One negative was the lack anti-slam hinges or door closers. The doors were stamming throughout the night. Not the best for sleeping. Rooms included Keurig machines and the large dispenser bottle (had to request å new shampoo as ours was empty). The stand-alone closets were quite unique with a front door as well as a side compartment where the iron and ironing board were stored. One unique thing was despite a lack of a fan in the bathroom, the lighted mirror seems to assist in almost acting like a defogger. There was a desk area with plenty of the modern plug-ins for changing phones and the like. The standout aspect was the breakfast. Multiple options including hot food were offered. Not a bad overall experience. Would come back to check out the town again. If in the area and enjoy the outdoors, definitely check out the catwalk recreation area!