HomeTowne Studios by Red Roof Denver - Lakewood West

They should close this place immediately. One star is too much for this place; I don't even know what to call it. The first thing you'll find is people living there permanently, and an incredible stench of drugs. It says no pets, but there were all kinds, even excrement in the hallways. The receptionist is a liar; she says she goes to the back to talk to the manager, but it turns out she's the manager. The rooms are extremely dirty and falling apart. The sheets are burned with cigarettes. And when I told the supposed secretary that I could please cancel because my daughter has allergies and I couldn't stay there, she told me I could either leave or stay however I wanted, that it wasn't her problem. Obviously, we left and had to pay for another hotel because it was impossible to stay there with small children. We didn't sleep a single night, and they never refunded us anything at all. One star is too much for this place; I don't even know what to call it. The first thing you'll encounter is people living there permanently, and an incredible stench of drugs. It says "no pets," but there were all kinds of animals, even animal excrement in the hallways. The receptionist is a mess; she said she was going to talk to the manager, but it turned out she was the manager. The rooms were extremely dirty and falling apart. The sheets had cigarette burns. And when I told the supposed receptionist that I needed to cancel because my daughter has allergies and I couldn't stay in that place, she told me I could leave or stay, whichever I wanted, that it wasn't her problem. Obviously, we left and had to pay for another hotel because it was impossible to stay there with small children. We didn't even stay one night, and they never gave us a refund of any kind.

Jasmine is absolutely amazing, she runs a very good staff. I had no problems while I was here.

⭐ 0/5 – Absolutely disgusting and unsafe. Do NOT stay here. My stay at HomeTowne Studios by Red Roof Denver – Lakewood West was one of the worst hotel experiences I’ve ever had. The moment I stepped foot on the property, I knew something was seriously wrong. There were at least five police cars and around seven officers standing around the area during my check-in. A cop even approached me asking about possible disturbances. I had just arrived and was checking in, so I told them I had no idea—but that alone was enough to make me feel extremely unsafe. Inside the room was even worse. • Cockroaches everywhere — crawling on the floor, walls, and even onto my bed • Strong cigarette smell that reeked through the entire room • Bathroom was filthy • Sink was clogged • Fridge was dirty and clearly not cleaned The cockroaches were the final straw. One crawled onto my bed, and I couldn’t sleep at all. Since I was waiting to ask for a full refund and trying to give the place the benefit of the doubt with the other rooms they provided, I even went as far as buying Lysol disinfectant and Raid to kill the roaches—but honestly, it didn’t work at all. After two nights, I seriously had enough and left. Another major inconvenience: The front desk is only open from 11 AM to 7 PM, which is completely unrealistic for travelers. My flight arrival didn’t align at all. If you arrive outside those hours, you have to call a phone number and wait for someone to come check you in, which feels sketchy, inconvenient and unnecessary. They also claim the property is gated, but the gates are always open, meaning anyone can walk in freely. It does nothing to protect guests or their rooms. I ended up wasting almost two full days waiting to speak to a manager. The staff did try to move me to another room, but every room was the same condition. Eventually, I left entirely. To be fair, the front desk staff were kind and genuinely tried to help. Jazmine, the General Manager, did provide me with a full refund, which I appreciate. However, because this happened last minute, I was forced to book another place urgently and spent far more money than I should have. I then of course asked for additional compensation but, she said that’s the maximum and I have let it go. Honestly, my advice to the staff is to find another place to work. If the Denver Department of Public Health & Environment (DDPHE) or Jefferson County Public Health were to properly inspect this property, I truly believe it would be shut down. There is no reason this business should still be operating in this condition. Save yourself the stress, the health risk, and the money. Do not stay here.