Homewood Suites by Hilton Columbus/Easton, OH

This is by far the worst hotel I have ever been too staff are rude they don’t clean your room and the carpet and sheet on beds are dirty. I had the worst experience here don’t bother coming and wasting your money here

If I could leave a zero I would. My husband and I traveled to the area from Florida for a family member’s 80th birthday party. My husband travels for work so we are Diamond members. Upon arrival the front lobby is nice but then you walk down the hall that clearly doesn’t get cleaned often. Got to our room and the bed was visibly slanted, not something I’d come close to wanting to sleep on. The front desk moved our room which was fine. That room was “ok”, less than “clean” with two queens, we tried both trying to find the lesser of two evils, they both felt like they were probably the same mattresses from when the hotel opened, hard metal springs could be felt. The sheets and blanket (if you can call it that) were visibly worn and super thin. Pillows are tiny and super flat, also didn’t seem like they had been replaced since the place opened. The fridge in the room sounded like someone was drilling into the wall, and there was either poop or dried bloody boogers smeared on the bathroom wall. Breakfast was not great. They have one older Hispanic gentleman working in the breakfast area that seemed to be the only kind employee in the building. Morning #2 “Ciara” started taking up the breakfast items at 9:30 then more people came in and she behaved like it was an inconvenience to bring food back out. Morning #3 “Ciara” came out to the dining area around 9:50 and yelled “breakfast closes at 10am, you’ll have to be out by 10” with the WORST attitude (whoever hired her to be customer facing should be fired), then at 9:58 she came up and shut the TV off where my husband and I were sitting, yelled out to her coworker “what time is it” I yelled back to her “it’s 9:59”. There was another couple, a single gentleman, and a family of 5 in the dining area. “Ciara” yell out again “breakfast closes at 10, y’all have to leave” to which my husband replied “why are you being so nasty” the poor family of 5 rushed their kids out like they were scared. “Ciara” started a verbal altercation with us and left the get her manager and when they both returned “Ciara” started yelling again that she was going to show me to the point her coworker had to shove her back into the kitchen as she was threatening to beat me up, we could hear her screaming from behind closed doors. Whoever runs this place needs to reevaluate how often they visit, who does their hiring, and what kind of hotel they want to run. This is NOT the Hilton brand we are used to, no one even came to offer an apology or make any kind of amends for the way we were treated. The other couple in the dining room were Diamond club as well and also came to report “Ciara’s” behavior which clearly fell on deaf ears. Needless to say we checked out and booked at another hotel. HORRIBLE experience! DO not stay here if you have any standards, do yourself a favor and book elsewhere.

Great Experience..Hotel is nice and clean.