Hotel AlpenSchlössl

Absolutely idyllic location, about a 5-minute drive from Söll, with fabulous views over the valley. A cosy, charming chalet with comfortable, good-sized, clean and well-equipped rooms. Quaint, slightly old-fashioned style, but very homely. Our room had a fabulous view from the balcony. Plenty of free parking if you are driving. There’s a charming bar and restaurant area, centred around an open fire. The food was good, often very good, and could legitimately be described as gourmet. Perhaps at times they were guilty of the odd shortcut (such as frozen veg), but in general there was plenty of variety of wholesome, hearty Austrian fare that ensured meals were always looked forward to, matched with a quality, well-priced wine list. There’s also a small buffet provided daily until 17:00 for hungry returning skiers (annoyingly ends five minutes too early for those returning on the last bus!). A nice spa and pool, with three saunas and a steam room. There’s a pleasant relaxation area where you can enjoy complimentary juice or tea, and wander outside to cool down after the sauna. It’s a good-sized hotel (around 45 rooms), which strikes a nice balance between having enough people to bring life and energy while still maintaining a cosy feel. Everything is close and convenient — dining room, spa and ski room are all a short walk from the bedrooms — which is refreshing compared to larger hotels where it can be quite a trek in your dressing gown. We stayed over New Year’s and were treated to a gala dinner, a lively seven-piece band and fireworks. Söll is part of the 200km SkiWelt area and fantastic for skiing. One slight drawback is that the hotel is about a 15-minute bus journey from the gondola. Buses run every 30 minutes, are very reliable, and stop directly outside the hotel — minimal walking. It’s also the first and last stop, so it’s generally easy to get a seat. The last bus back at 16:50 does somewhat limit après-ski. Taxis are available but cost over €20. The staff were friendly and helpful. At times service was a little on the slow side and occasionally needed a reminder, but overall this was forgivable within the gorgeous alpine chalet ambience. In summary, a thoroughly enjoyable experience. I would strongly recommend Alpineschloss, with the caveat that you should be prepared for a quaint, idyllic, homely and relaxing alpine stay, with decent, honest Austrian food and convenient bus access to the slopes, all at a reasonable price. If you’re seeking ultra-modern luxury, high-end gastro dining and a central après-ski location, this isn’t for you — and you’ll probably need to pay a lot more.

The hotel's location is quiet and very beautiful, and the rooms largely matched the description. However, the bathtub, which doubles as a shower, is impractical – despite taking precautions, a large portion of the bathroom regularly flooded. Unfortunately, our stay was marred by significant service problems, primarily attributable to a single waiter. Throughout the entire week, we were never once asked if we would like a drink in the evening. On the first evening, we sat at our table with five children for over an hour without receiving even a glass of water. The explanation given was that there were no more glasses available – unacceptable for a hotel in this price range. We complained, yet no one came to apologize or try to resolve the situation. Items were also missing from the children's meals almost every time, and our table was repeatedly left uncleared. It's a shame, because other staff members were trying their best, but the consistently poor service – combined with the lack of personal attention after our complaint – significantly impacted our overall impression. Given the price we paid, we were left feeling very dissatisfied.

A truly heartfelt and wonderful AlpenSchlössl Hotel We arrived and were pampered from the very first minute. This family-run hotel, with its incredibly friendly staff, offers high-quality service and top-notch cuisine. The chefs are truly creative and meticulous, and the service staff served the 5/6-course dinner menus attentively, warmly, and with great attention to detail. This made my husband and me very happy and satisfied! On seven evenings, we enjoyed fresh, high-quality, imaginative dishes that changed daily. The excellent wine service was also a highlight. Our room, with its unique view, was spotlessly clean, not a speck of dust to be found. The quality of the beds, linens, and towels was impeccable. A cozy bathrobe and sauna bag were also provided. In the bathroom, we were delighted to have a lovely shower, and we will certainly be returning. We will also definitely replace the carpeted floor with new vinyl or similar flooring. ... Anyone who wants to spend a heartfelt, warm, loving, high-quality but not "over the top" hotel holiday in a unique location, with attention to detail, and the result of being 100% relaxed, should go to the Hotel AlpenSchlössl to the Arger family and the Schlössl spirits.