Hotel Callista

Way overpriced. The place had strong musty smell in parts (especially the elevator). Our room needed repairs (the toilet paper holder was falling out of the wall, chipped drywall, etc.). Aesthetically, the grounds were not maintained (long grass with lots of weeds). The decor was super odd and inconsistent style throughout the facility. The photos make it seem like a way better location than it is so I’d encourage you to Street View the address. It’s in a semi run down town. We made sure to lock our cars. The good is that it was clean and the staff was friendly enough.

Beware. I booked this because it was close to the casino and we were going to a show. This was not a $300/night experience (maybe the prices were higher because of the show - I don't know). The area is pretty sketchy which I can definitely look past given it did seem like the hotel had a lot of security cameras, my husband was with me, and we weren't going to be walking about. At check in we were greeted, and then asked to sign an ipad screen. I asked what I was signing for exactly and they said "the room". There was no other information on the screen, and the energy felt off immediately so I began to question them. We eventually checked in, and got our room key. The keycard itself looked like it had been touched by a million people before us which immediately felt unclean. But, again, I'll look past the little stuff. The entire place smelled old and musty, but we continued on. Once we got in the room, we noticed almost immediately the floor obviously hadn't been swept/cleaned in... ever? There was hair sporadically on the floor, clear hair ties, and what looked to be construction dust around the edges of the room. There was hair on the back of the sink. There were spots next to the bed which looked like splashes of something that hadn't been cleaned. I admittedly moved the bedside tables in order to pull back the bedsheets to check for bedbugs (which I did not see). There was dirt, dust and other debris under the bedside tables. I noticed on the white sheets an orange-brownish smudge and some (pubic?) hair. Up to that point, I kept trying to convince myself it wasn't that bad, but that was it. We decided driving 4 hours home after the show was better than staying here. I explained the situation to the front desk and asked for a refund. I was promptly told "we can't do that". They offered to move us to another room to which I said no, I wasn't comfortable staying here. They told me they couldn't do anything else for us. I asked for a manager (Amet) who came out and seemed confused about our complaint, but assured us our card had not been charged yet and that we were free to go. I asked for a receipt stating that and he said an email had been sent (an email had not been sent). As of today I was never charged, and I appreciate that. I will say this place has potential. It's quirky (and I was expecting that), but there's A LOT of work to be done in terms of cleanliness, welcoming/comfortable atmosphere, and staff pleasantries. Honestly, the entire vibe was eerie and strange. It gives me goosebumps just thinking about it.

I love love love this hotel! So clean, so neat, so cool…and so inexpensive. Cam’t believe we found this place at the last minute on our way back to NY from the CT shore. We thought we would stay at a chain motel…so glad we didn’t!!! The bed is huge !!! The coffee is Nespresso!! Such a lovely surprise!