Hotel Concord

Went tonight to our 5:45pm booking before an event at sydney olympic park. Ordered promptly (around 6pm), with the screen saying it was a 35 minute wait before at 6:30 staff came out to tell everyone they were closing early at 7:30, so last orders in the next 10 minutes. At around 7:15pm, we asked where our food was (as it had been over 1 hour) to which they replied it was 4 minutes away and they would be giving it to us in takeaway containers as they want to close and not clean the dishes. We had a long walk and needed to be at the game so after a further wait for our ‘takeaway’ we asked for atleast a partial refund , where we were met with a blunt response that we can either take our food or not. 1. we were not told when calling to book that a 5:45 booking may not be enough for them to make our food before 7:30 early close? 2. Don’t take orders if you can’t serve them on plates to your customers and say they will be 35 minutes if they won’t be 3. You can’t charge someone full price for meals that were not even served on a plate, without even a 10% refund. 4. do not close early if your customers have not all been served and shut the doors on paying customers. we ended up being late to our event; eating salad (that contained ingredients we specifically asked to be excluded) with our fingers as no cutlery was provided, in takeaway containers at a place we had booked a table and waited to be served for hours. i understand the staff tried their best and were understaffed but you can’t just close the store and shoo your fully paying customers out with a doggy bag.

The hotel staff were amazing, even got help up the stairs with my bags. The bar was a vibe and friendly. The location was perfect, right next to Concord West station that takes you right into the city centre. The amenities is are you as expect and very minimal - if you have done hostel living this is perfect for you. Otherwise, a good spot for one night if you can rough it. Ideal location for events at Sydney Olympic park.

The food quality is inconsistent, and the service I received on Sunday, 8 March was quite disappointing. I ordered two portions of chips specifically to take away, but the staff member with glasses and curly black hair on shift handed the chips to me on plates at the checkout counter along with some plastic containers and asked me to transfer the chips into the containers myself. There were no tongs or utensils provided, so the countertop became messy and I felt uncomfortable having to pick up the chips with my fingers. It was an awkward situation and not what I would expect when ordering takeaway. I’m not sure if this is the norm or if takeaway service isn’t normally provided for this item. Could you please clarify?