Hotel Erwin

I’m extremely disappointed with my experience at Hotel Irwin. When I booked my stay, the top Google search result looked exactly like Hotel Irwin’s official website — but it turned out to be a third-party booking site. The way the site is presented makes it very easy to believe you’re booking directly with the hotel. When I later needed to update my reservation, the staff were not just unhelpful — they were shockingly rude. Instead of offering any empathy or understanding, they told me that if I had booked directly with them, they “could normally help,” but since it was a third-party reservation, their “hands were tied.” Then they added, “You need to read next time,” in a tone that was blatantly demeaning. It wasn’t said as helpful advice; it was said to make me feel stupid, and it absolutely did. The lack of professionalism and basic courtesy was astonishing. What concerns me even more is that Hotel Irwin appears to allow their third-party affiliates to present themselves online in a way that looks like the hotel’s official site. The hotel still benefits financially from these bookings, yet refuses to take responsibility or assist guests who are understandably misled by this setup. Between the misleading online experience and the condescending, gaslighting behavior from the staff, I left feeling extremely unhappy with my stay. I will not be returning to Hotel Irwin, and I cannot recommend it. Guests deserve honesty, clarity, and respect — none of which I received here.

Basic facilities in Hotel are Ok. But they have not released money held by hotel as security . Nothing was due against us and I was promised it will be credited into my account in one wk It is more than one month of my check out on 2.11.25 . My check in date 30.11.25 Not able to contact anyone to find reason of delay of my refund Dr Ashwani Thakral Dr Neeru Thakral India

Dear Star, Thank you for your positive feedback. We are thrilled that you had an amazing … More