Hotel Kinsley

This hotel is epic. Located in the perfect part of Kingston with so many cute shops and restaurants nearby. The smash burger at the restaurant for happy hour is insane. Special shout out to Greg & Simon who were beyond welcoming. They are the best and I will definitely be back! Thanks hotel Kinsley 🙏

In August 2025 I booked a 2-queen room for my family of four to stay at Hotel Kinsley during mid-June of 2026. In January (five months later, but still five months before our stay), I called the hotel to make a slight change to the reservation, which they made. An hour after this call, Charlie (their Guest Services Manager) called me to say that the last two days of our stay had been double-booked by a wedding that had booked every room on the property. Note again that this is FIVE MONTHS after I made the booking. (I suspect the double-booking would not have been caught had I not made the slight change to the booking.) I did not want to change hotels mid-stay, but given that Hotel Kinsley was kicking us out for the last two days of our booking, Charlie offered to send alternative options. I agreed to look at the options she sent, stating that I'd like a room that reflected our original booking (a 2-queen room, or alternatively adjacent rooms). I followed up with an email the next week after not hearing from Charlie. I also said that I understood the cost of thei change would be covered by the hotel. Charlie replied 1) with rooms that did not fit the description above and 2) stating that they would only cover up to their rate. I reiterated that we had booked a 2-queen room and that, at minimum, is what we'd like to have from an alternative hotel. I mentioned The Inness (which is a more expensive hotel), because Charlie had not offered comparable alternatives, and based on my research and asking friends, The Inness looked like it had a room that would suit our needs. Further, The Inness is under the same ownership as Hotel Kinsley so given the circumstances it seemed like something could be worked out. THREE WEEKS LATER, after another email from me inquiring, Charlie replied, suggesting a room at the Inness with a king bed and a couch (again, not meeting our request), a discount on the nights there, and suggesting that we could use an air mattress, or seek out an Airbnb. Nice. The most bizarre part comes next: she canceled our booked days at Hotel Kinsley. Not the dates that had conflicts -- ALL of our dates. Without my request. So now our ENTIRE RESERVATION is canceled. And while Charlie offered to reinstate it IF MY PLANS CHANGED, obviously I will not ever be staying at Hotel Kinsley. When a hotel double-books, doesn't notice the double-booking, relies on the client to call attention to it, doesn't follow up on several occasions, doesn't supply suitable alteratives, and then cancels the entire reservation because they clearly just don't feel like dealing with an unimportant client, the message is clear. Book here at your own peril.

We chose this hotel to celebrate my husband's birthday, booking multiple rooms so family and friends could stay together and enjoy the hotel's restaurant and bar. (We didn't wanna go out that night since the weather was minus 15 degrees) Upon arrival, we were redirected to a separate buildings with no reception or amenities - just rooms. This information was never disclosed on the website or in confirmation emails. When we raised the issue, we were told this can happen with 3rd party bookings, yet this was never communicated in advance. A manager was supposed to call us but never did. We paid full hotel prices for rooms completely disconnected from the main hotel with absolutely nothing but just rooms Very disappointing experience ...