Hotel Medno

Unfortunately è stata l’esperienza peggiore che io e mia moglie potessimo immaginare. We are a couple that travels often in different countries and we know very well how to select and value a structure on platforms like Booking and Airbnb. Avevamo effectuato la prenotazione, comunicato l’orario del nostro arrivo e siamo arrivati puntuali in hotel. Con nostra sorpresa, abbiamo trovato una sola persona presente: molto gentile, ma completamente disinformata. Improvvisamente ci ha detto che la nostra camera non era quella che avevamo scelto e che il giorno succesivo saremmo stati spostati in quella corretta, anche se "non era molto buona". Quando siamo entrati nella camera assegnata, la situación era inacceptabile: odore forte di sigaretta, polvere onvanque, due minuscoli letti singoli… insomma, niente di ciò che avevamo scelto e paidato. Siamo usciti immediately e, con ulteriore sorpresa, non c'era più nessuno in hotel. Ripeto: nessuno. Abbiamo lasciato la chiave alla reception e ci siamo traspositori in un B&B di Ljubljana, dove siamo stati accolti benissimo. We tried to contact the facility, but there was no response. We reported everything to Booking, but even there no return: neither a message, nor an apology, nor even a refund. I do not recommend this facility to anyone. Don't fall into the trap of booking a place that doesn't care at all about its guests. Whether it's big or small, attention and care towards the customer costs nothing to any company. This was the worst experience my wife and I could have imagined. We are a couple who travel a lot to different countries, and we know very well how to choose the right accommodation on platforms like Booking and Airbnb. We made a reservation, communicated our arrival time and arrived at the hotel on time. However, only one staff member was waiting for us: friendly, but completely uninformed. She suddenly told us that the room we had booked was not available, and that we would be moved to the "right" room the next day, even though it was not exactly good. When we entered the room we were assigned, the situation was unacceptable: a strong smell of cigarettes, dust everywhere, two small single beds… none of what we had chosen and paid for. We immediately left the room and – even more surprising – there was no one left in the hotel. I repeat: no one. We left the key at the reception and went to a B&B in Ljubljana, where we were received very well. We tried to contact the accommodation, but there was no answer. We also contacted Booking, but there was no response either: no message, no apology, no refund. I do not recommend this accommodation to anyone. Do not fall for it and do not book a room in a facility that does not care about its guests at all. Regardless of whether the company is large or small – attention and care for guests costs nothing.

Very nice, I felt at home

This is a great hotel, conveniently located near Ljubljana. It offers a delicious breakfast, clean rooms and wonderful staff. Are you in Slovenia and looking for accommodation near the capital? Book a room here!