Hotel Palais Mailberger Hof

As a frequent visitor in Vienna, I was very enthusiastic when I booked this new renovated hotel. However, it turned out to be the worst accomodation ever in Vienna in the last 20 years. I checked in smoothly and received the assigned room keys with my name on it on the 3rd floor. Since the keys were not working, the guy helping me with luggages opened it and found there were people inside. Such a shame! He talked on the phone with the staff at the recepsion who explained that, that particular room was given to other guests, and apparently, I was given theirs on the 1st floor in the very corner of the building. The arrangement of the room was ridiculous, with a windy corridor and an inappropriate for normal use bathroom. The bathroom door has almost the same width of the distance between two bathroom walls, so one should be thinking of how to get in and out. Accompanied by my mother of an old age, that room was not good for her. Therefore, I explained all this to the lady (blond hair) at the reception, who was being very defensive and arrogant. I asked for another solution, but they did not have any. So, I was stuck in that very basic inconvenient room which was very expensive. It was also discussed the possibility for finding a solution the next day, but none reached me, not even to say that it was not possible. As this was not enough, I was insulted when I was offered one free breakfast... I was speechless !!!

Everything was perfect. Great location. The breakfast is also highly recommended. Unfortunately, the elevator, which is also used by staff, is a bottleneck. The waiting times are a bit annoying, hence the one-star deduction.

I went to brunch at the Hotel Mailberger Hof and would like to share my experience. The hotel is very centrally located and has a charming, historic character that you immediately notice upon entering. The atmosphere is quiet, elegant, and inviting, perfect for taking a short break. The brunch was a great success overall. The selection of food was well-chosen – from hot dishes to fresh breakfast items, pastries, spreads, and small sweet desserts. Everything was attractively presented and appeared freshly prepared. I particularly appreciated the frequent replenishment and the attention paid to keeping the buffet tidy. The brunch was also very delicious. The hot dishes were well-seasoned, the pastries were fresh, and the selection of drinks was appropriate. The combination of quality, presentation, and a relaxed atmosphere makes brunch here truly enjoyable. The service was friendly and attentive. The staff were polite and helpful, regularly checking to see if everything was alright or if we needed anything. This is exactly what you imagine a relaxing brunch to be like. I especially appreciated the attentive service. The brunch was very reasonably priced, especially considering the location, the ambiance, and the quality. Overall, it was a very pleasant visit. Anyone looking for a relaxed brunch in a stylish and tranquil setting will be very happy at the Hotel Mailberger Hof. I would gladly return.