Hotel Porto Palace

The best place to stay in Tivat! Highly recommended. Our stay was so enjoyable thanks to excellent staff, perfect location, beautiful rooms despite! We’ll definitely come back again☺️

This is a really welcoming new hotel that encompasses the elegance of old world style and charm. Yet in a new hotel built with great attention to architectural style detail. Rooms are spacious with high quality appointments and captured the …

Our 5 nights stay at Porto Palace was a mix of appreciation for its aesthetics and disappointment with the overall service. The apartment-style accommodation was lovely, and the hotel itself is visually attractive, however unfortunately, the service and attention to detail did not match what one would expect from a five-star establishment. From the start, there was no one to assist with the door upon arrival, which set a slightly impersonal tone. During our visit, the steam room was not operational, and this was not communicated in advance — a small but important detail for guests who plan their stay around such amenities. The spa area lacked regular staff presence or supervision, and there was no massage menu available, even when we enquired. There were also no clear health and safety guidelines visible, nor any staff nearby to assist. In the room, although the facilities looked new and modern, no one showed us how to use the appliances or familiarized us with where things were. A small however notable safety concern was the oven being provided without oven gloves. At breakfast, we found that there was no drinks menu offered, and we had to specifically ask for it each time. Service in general was on the slow side, and there was no consistent visible management presence throughout the stay — something only confirmed when we asked directly. The staff attitude overall felt inconsistent, with some interactions coming across as unwelcoming. The exceptions were Petar, Kristina, two male staff members in the restaurant and the women and male we checked out with, who were genuinely kind and helpful. A few other details stood out as well: • The gym had no bottled or chilled water dispenser, which felt like a missed basic amenity. • After using the sauna, there was no indoor seating area available for relaxation when the weather outside was poor. • During turndown or downtime service, there were no small touches or thoughtful tokens — just bottled water offered, which made the service feel transactional rather than warm. The most disappointing interaction, however, was with the manager at reception, who came across as condescending and dismissive. Rather than listening or seeking to understand our concerns, she made assumptions and compared our experience to that of other guests, which felt unprofessional and invalidating. Having stayed in Montenegro several times before, including at other five-star hotels, we know the level of service and hospitality that the country is capable of offering — and Porto Palace unfortunately did not meet that standard for us. It’s an attractive property with great potential, but the service, communication, and management approach need significant improvement to truly deliver the five-star luxury experience it promises.