HOTEL RIALTO

Stayed here years ago as broke students and came back some 18 years later to celebrate our 20th anniversary by getting away for a night. Everyone is so friendly, and you can tell that a lot of care goes into keeping everything tidy and clean. It means a lot to see a family-run hotel instead of a chain. The building has quirks and the plumbing is a a bit temperamental (it gets HOT), but it’s clearly loved and well maintained. As we were leaving at the last possible second (giant tub, very comfortable bed!) all the housekeeping staff smiled and waved from the different rooms. The Lavazza coffee and cookies deserve a mention as well. Nice touch! Great location, close to everything.

Good hotel and location, only comment is we could hear the room next door really clearly but all in all it was very good.

February 28, 2026 This was, without exaggeration, one of the worst customer service experiences I have ever had in my life. The entire interaction happened over the phone, and the employee who answered demonstrated a complete lack of understanding of basic hotel procedures. When I asked about a standard credit card authorization form — something routinely used in the hospitality industry — she clearly had no idea what I was talking about. Instead of acknowledging her lack of knowledge or offering to confirm with management, she became dismissive, irritated, and condescending. It was shocking to speak with someone in a hotel position who appeared so unprepared and uninformed about fundamental payment processes. Her tone was rude from the beginning. Every question was met with impatience. There was no effort to help, no attempt to clarify, and no professionalism whatsoever. It felt like speaking to someone who should not be handling customer inquiries at all. For a hotel that presents itself as reputable, having front-desk staff who do not understand basic authorization procedures is unacceptable. Proper training is clearly lacking. As a result of this interaction, we immediately chose to book a 5-star hotel instead — where staff were knowledgeable, respectful, and capable of handling standard payment questions without confusion or attitude. Management seriously needs to evaluate staff training and competence. This level of service damages the hotel’s reputation. Extremely poor and unacceptable experience.