Hotel Starc by Pierre & Vacances Premium

Excellent location, amazing rooms and attentive staff, the perfect choice for comfort when visiting Andorra.

I loved it. It's true that breakfast is a bit pricey, but it's good quality... not expensive at all compared to other places in the area. If you're going to spend money, I prefer to spend it on a hotel like this. Despite the price of the reservation and breakfast, I think it's worth it if you want a top-notch stay in Andorra. The location is also quite good, right on Meritxell Avenue. The receptionists, a man with glasses, were courteous and helped us by giving us directions to the local esim (Andorran business school). I think we'll return to the hotel. Breakfast is one of the highlights, as it's a good place to eat, and then there's the location. The jacuzzi is also nice.

Miguel at reception provided excellent service both before and during our stay. When our travel plans changed last minute, he was extremely helpful and accommodating via email, efficiently organising an extra night for us without any stress. In person, he was equally welcoming and professional as part of the reception team, which made a great first impression. The accommodation in terms of the room itself was absolutely fine, not necessarily a modern feel to the room, a little dated in terms of interior however was clean. It was disappointing that the TV was not a smart TV so we couldn’t stream Netflix and watch Christmas movies which we usually do on our Christmas ski holidays. After a couple of days and interactions with hotel staff we did feel it was important to share some constructive feedback regarding the restaurant experience in the spirit of helping the hotel maintain and improve its standards. Each evening there seemed to be ongoing confusion around the half-board arrangement. While some members of staff were consistently polite, welcoming, and attentive in helping us, we unfortunately found the approach of some staff (particularly a younger male of staff) to be quite abrupt and, at times, rude. Being greeted with questions such as “What are you here for?” or “What do you want?” does not align with the level of service expected in a hotel and can feel uncomfortable as a guest. This did unfortunately impact our dining experience and was very distasteful. The food itself was enjoyable, however the dessert options remained the same every evening (chocolate mousse or carrot cake). Some variation here would have enhanced the dining experience further, especially for guests staying multiple nights. Also at Christmas you would have expected a little variation of the menu but it was exactly same and did become boring. We shared this feedback directly with the hotel as we genuinely believe that addressing these small service details could significantly improve guest satisfaction, reviews, and long-term customer retention. Overall, Starc Hotel is well located and for the price we paid was comfortable. Due to the distasteful service we received, unfortunately we wouldn’t stay again.