Hotel Trevi

This is my third time here; the location is spectacular, just 20 meters from the fountain. Each time I've been, we've been accommodated in different locations. They have several buildings nearby that are like seals, and the breakfast is continental. The facilities are very good.

WARNING: SCAMMERS — Hotel Trevi, Rome We booked directly through the official hotel website a Superior Room with View, which is significantly more expensive than standard rooms. The view was the main reason for our choice — this trip was planned well in advance, and we intentionally paid more for comfort and atmosphere. At check-in, we were immediately asked to pay in full for the room with view. Only after payment did the unpleasant surprise begin. 👉 Instead of the booked Superior Room with View, we were given a standard room: facing a wall and air-conditioning motors, located under a staircase, with constant foot traffic and noise, the window cannot be opened — otherwise the room fills with a strong smell of fried oil from a nearby restaurant. This room clearly does not match the category we booked and paid for. --- Staff behavior — completely unacceptable I went to the reception immediately. Instead of apologizing or acknowledging the mistake, the receptionist: denied the issue, tried to convince me that I had booked a standard room. After long explanations and showing the booking confirmation, he: offered breakfast instead of a room change (which we did not need), said our room category was “occupied” and asked us to come back the next day, refused to discuss any refund for the price difference. --- The following day — same manipulation Another staff member: again treated us as if we were naive tourists, again offered breakfast as compensation, refused to change the room, avoided any discussion of financial compensation, and once again told us to “come back tomorrow”. This is not a mistake. This is a deliberate and repeated practice. --- Additional observations Rooms look “renovated” at first glance, but: very poor cleaning, heavy dust everywhere. The TV did not work (credit to the concierge for coming quickly), but behind the TV there was a thick, old layer of dust, clearly not cleaned for years. Trash has been left on the common staircase for 3 days, untouched. --- ❗ Final conclusion If you: book a higher room category, pay extra for a view, ➡️ be prepared that you may be intentionally downgraded, and then: gaslighted by staff, delayed with empty promises, offered breakfast instead of real solutions, and never refunded the difference. Hotel Trevi does not operate honestly. I strongly advise avoiding this hotel. --- --- 🇮🇹 ATTENZIONE: COMPORTAMENTO SCORRETTO — Hotel Trevi, Roma Abbiamo prenotato direttamente dal sito ufficiale dell’hotel una Superior Room with View, una categoria nettamente più costosa rispetto alle camere standard. La vista era un elemento fondamentale della scelta: il soggiorno era pianificato da tempo e abbiamo consapevolmente pagato di più. Al check-in ci è stato chiesto di pagare immediatamente l’intero importo della camera con vista. Solo dopo il pagamento è arrivata la spiacevole sorpresa. 👉 Invece della Superior Room with View, ci è stata assegnata una camera standard: affaccio su un muro e sui motori dei condizionatori, camera situata sotto una scala, con continuo passaggio di persone e rumori, finestra inutilizzabile: aprendola si viene investiti dall’odore di olio fritto del ristorante vicino. La camera non corrisponde minimamente alla categoria prenotata e pagata. --- Comportamento del personale inaccettabile Mi sono recata subito alla reception. Invece di scusarsi o riconoscere l’errore, il receptionist: ha negato l’evidenza, ha insistito che avessimo prenotato una camera standard. Dopo lunghe spiegazioni e mostrando la conferma di prenotazione: ci è stata proposta la colazione come alternativa al cambio camera (non richiesta), ci è stato detto che la nostra categoria era “occupata”

Very nice hotel, with an unbeatable location near important tourist sites (one block from the Trevi Fountain), and very good service; they strive to provide excellent service.