Howard Johnson by Wyndham Williams

We recently stayed two nights at Howard Johnson by Wyndham Williams, and it was an excellent experience from start to finish. The owners, Henry and his wife, were truly outstanding hosts. They were welcoming, kind, and genuinely cared about their guests, which immediately set the tone for our stay. It is clear they take pride in their property and in providing a comfortable, friendly atmosphere. We also want to specifically mention Veronica, one of the night clerks. She was incredibly helpful, friendly, and professional, and made us feel well taken care of during the evening hours. Although our visit was short, only two nights, everything about the stay was pleasant. The complimentary breakfast was simple but very well done. The breakfast area was clean, well-stocked, and had plenty of seating. Options included a waffle station, donuts, muffins, toast, yogurt, fresh apples, oranges, and bananas, along with orange juice, apple juice, fresh coffee, and a hot chocolate machine with two different options. Everything was organized and inviting, making breakfast easy and enjoyable for the whole family. The indoor pool and hot tub were a definite bonus. Our kids absolutely loved them and used them both days. The pool area was clean and well maintained, which made it even more enjoyable. Our room was clean, comfortable, and well kept. Everything was in good condition and there was nothing negative to say about the room or the property overall. The entire stay felt easy, relaxing, and stress free. We would not hesitate to stay here again and would gladly recommend this hotel to families or anyone visiting Williams. This was a genuinely pleasant visit, and it is clear that the staff and owners care about providing a great guest experience.

Room was modern/updated and clean, and it was a decent price. Staff were nice. Location is within walking distance of Grand Canyon Railway (Polar Express). Would definitely stay here again as home base for future visits to the Grand Canyon and nearby attractions. My only comment is that the mini-fridge in the room didn't have a freezer section, which would be great for refreezing ice packs for an ice chest/cooler. There are ice machines though signs are posted not to use them to fill ice chests.

The room is great and all, but I got problems with the checking in. My dad had been on his phone the whole car ride to the hotel to make sure if they call he’ll answer, they never called. He tried to call but no one answered. When we got there, he tried checking in but the lady at the front office said that he never answered her call and that they cancelled our rooms. My dad explained everything and that they never got called, eventually they fixed it and we got our rooms but damn. The breakfast food is not that great, I got sick after eating it.